Materials Management
Question : A chain of coffee shops called Coffee Corporation operates in 3 Indian states. It has expanded thanks to its efficient organisational structure, despite pressure from rivals in the domestic market. The business is divided into four departments: Sales, Brand Management, Supply Chain Management, and Purchase and Production. Because staff become experts in their respective fields thanks to this arrangement, operations have become more efficient. Due to the concentration being on a certain set of abilities, they could receive specialised training. Identify the Coffee Corporation's corporate structure.
Option 1: Functional structure
Option 2: Formal Organisation Structure
Option 3: Divisional structure
Option 4: Informal Organisation Structure
Correct Answer: Functional structure
Solution : Functional structure is the classification of related jobs into separate departments. Hence, the correct option is 1.
Question : Case Study: ABC Hospitality believes in empowering its employees to make decisions and take ownership of their work. This reflects the application of which principle of management?
Option 1: Centralization
Option 2: Initiative
Option 3: Unity of command
Option 4: Order
Correct Answer: Initiative
Solution : The correct answer is (b) Initiative
The principle of "Initiative" in management encourages employees to take ownership, make decisions, and propose innovative solutions in their work. It involves empowering employees to act independently, show creativity, and contribute proactively to the organization's goals. ABC Hospitality's belief in empowering its employees to make decisions and take ownership aligns with the principle of initiative, fostering a culture of self-driven actions and proactive contributions within the company.
Question : Case Study: XYZ Electronics Pvt. Ltd.
XYZ Electronics Pvt. Ltd. is a growing company specializing in the manufacturing of electronic gadgets. The management believes in effective directing to ensure smooth operations. Consider the following scenario to answer the questions.
Question:
The supervisor at XYZ Electronics provides constructive feedback to employees to:
Option 1: Discourage them from improving
Option 2: Promote a competitive environment
Option 3: Motivate and guide their performance
Option 4: Maintain a rigid organizational structure
Correct Answer: Motivate and guide their performance
Solution : The correct answer is (c) Motivate and guide their performance.
Constructive feedback is essential in helping employees understand how they are performing in their roles, what they are doing well, and where they can improve. It's meant to be supportive and developmental, aimed at motivating employees to enhance their performance and achieve their goals. By offering constructive feedback, supervisors at XYZ Electronics can guide employees, provide insights, and encourage them to continually improve and contribute effectively to the organization.
Question : Case Study: ABC Retailers
ABC Retailers is a chain of stores specializing in fashion apparel. They have a hierarchical management structure with top management, middle-level management, and lower-level management. The company aims to provide a wide range of trendy clothing options and outstanding customer service.
Which level of management in ABC Retailers is responsible for supervising employees and ensuring they perform their tasks efficiently?
Option 1: Top management
Option 2: Middle-level management
Option 3: Lower-level management
Option 4: -
Correct Answer: Lower-level management
Solution : The correct answer is (c) Lower-level management
Lower-level management, also known as first-line or front-line management, is directly responsible for overseeing employees, their work, and day-to-day operations. They are typically responsible for ensuring that employees are performing their tasks efficiently and according to established standards and procedures. This level of management plays a crucial role in the operational aspects of the organization.
Question : Assertion: Scientific management principles aim to eliminate inefficiencies in work processes.
Reason: It does not rely on data driven methods to optimize performance.
Option 1: Both assertions and reasons are correct, and the reason is the correct explanation of the assertion.
Option 2: Both are correct, but the reason is not the correct explanation.
Option 3: The assertion is correct, the reason is incorrect.
Option 4: The assertion is incorrect, the reason is correct.
Correct Answer: The assertion is correct, the reason is incorrect.
Solution : The correct answer is (c) The assertion is correct, the reason is incorrect.
The assertion is correct. Scientific management principles do indeed aim to eliminate inefficiencies in work processes through systematic analysis and improvement.
The reason is incorrect. Scientific management heavily relies on data-driven methods and scientific analysis to optimize performance and eliminate inefficiencies. Therefore, the reason does not provide a correct explanation for the assertion.
Question : Case Study:
XYZ Engineering uses fatigue study to understand the physical and mental strain experienced by employees during their tasks. Which technique of scientific management is being applied here?
Option 1: Fatigue Study
Option 2: Time Study
Option 3: Motion Study
Option 4: Method Study
Correct Answer: Fatigue Study
Solution : The correct answer is (a) Fatigue Study
A fatigue study aims to analyze and comprehend the physical and mental fatigue that employees may endure while performing their tasks. It involves examining factors such as workload, working conditions, duration of work, and the impact on the overall well-being and performance of the employees.
Which level of management in ABC Retailers is responsible for implementing the plans and policies formulated by top management?
Lower-level management, also known as first-line or front-line management, is responsible for the actual execution of plans and policies within the various departments and teams of the organization. They ensure that the day-to-day operations align with the strategies and directions set by top management. While middle-level management may also play a role in implementing these plans, it's the lower-level managers and employees who are most directly involved in carrying out the tasks necessary to achieve the organization's goals.
Question : Case Study: ABC Manufacturing implements scientific management techniques. Which technique focuses on analyzing and simplifying work processes?
Option 1: Time study
Option 2: Motion study
Option 3: Method analysis
Option 4: Fatigue study
Correct Answer: Method analysis
Solution : The correct answer is (c) Method analysis
Method analysis, a technique in scientific management, involves analyzing and simplifying work processes to make them more efficient and effective. It entails a thorough examination of each step in a work process to identify unnecessary or time-consuming tasks. The goal is to optimize the sequence of steps, reduce wasteful activities, and streamline the workflow to enhance productivity and efficiency within the organization.
Which function of a supervisor at XYZ Electronics involves guiding and supporting employees to achieve organizational objectives?
Option 1: Decision-making
Option 2: Controlling
Option 3: Coordination
Option 4: Leadership
Correct Answer: Leadership
Solution : The correct answer is (d) Leadership.
Leadership involves providing direction, motivation, and support to employees to help them work towards and achieve the goals and objectives of the organization. A good leader guides the team, sets clear expectations, motivates employees, and ensures that they are equipped with the necessary resources and knowledge to perform effectively and contribute to the success of the organization.
Option 1: Unity of command
Initiative involves encouraging employees to take proactive steps, show enthusiasm, and propose new ideas or improvements in their work. By empowering employees to make decisions and take ownership, ABC Hospitality is applying the principle of initiative.
In summary, ABC Hospitality empowering its employees to make decisions and take ownership of their work aligns with the principle of "initiative," as it encourages proactive behavior, creativity, and a sense of ownership among the workforce.
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