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Question : Case Study 6:

A customer purchased a washing machine from a store and was given a warranty for one year. However, the store refused to repair the washing machine when it broke down after six months. What right of the consumer has been violated here?

 

Option 1: Right to choose

Option 2: Right to safety

Option 3: Right to seek redressal

Option 4: Right to information


Team Careers360 10th Jan, 2024
Answer (1)
Team Careers360 20th Jan, 2024

Correct Answer: Right to seek redressal


Solution : The correct answer is (c) Right to seek redressal

The consumer's washing machine has broken down within the warranty period, and the store has refused to repair it. This refusal violates the consumer's right to seek redressal, which includes the right to have grievances addressed and resolved, especially when a product is under warranty.

 

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