Hello,


Can you please share more details regarding the online payment and for what purpose you did the payment.If you have do it in 2019 then its already too late now and your money should have been refunded to you.It might be possible that your refund would have been initiated but wasn't reverted by bank.So, reach out to your brach where your bank account was opened and tell them your concern and they will assist you regarding the matter.Alsoninwould suggest you to avoid that for few months as you must be aware of COVID-19, so its not a good time to go out. You already have waited so long so better wait for another one or two months.

I Hope this helps.

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