Communication
Question : When providing feedback in communication, it is important to:
Option 1: Focus on personality traits
Option 2: Be as critical as possible
Option 3: Address specific behaviors or actions
Option 4: Use vague and general terms
Correct Answer: Address specific behaviors or actions
Solution : When providing feedback in communication, it is important to address specific behaviors or actions, as this provides clear and actionable information for improvement.
Question : What was the significance of oral transmission in the Bhakti-Sufi tradition?
Option 1: It ensured the accuracy of teachings
Option 2: It preserved the teachings for future generations
Option 3: It facilitated communication among followers
Option 4: It allowed for reinterpretation of teachings
Correct Answer: It preserved the teachings for future generations
Solution : Oral transmission was significant in the Bhakti-Sufi tradition as it preserved the teachings for future generations, ensuring their continuity and authenticity.
Question : Assertion: Informal communication is never related to work matters.
Reason: Informal communication can sometimes provide valuable insights and information related to work.
Option 1: Both Assertion and Reason are true, and Reason is the correct explanation of Assertion.
Option 2: Both Assertion and Reason are true, and Reason is not the correct explanation of Assertion.
Option 3: Assertion is true, but Reason is false.
Option 4: Assertion is false, but Reason is true.
Correct Answer: Assertion is false, but Reason is true.
Solution : The correct answer is (d) Assertion is false, but Reason is true.
The Assertion is false. Informal communication can often be related to work matters, especially when employees discuss work-related issues, share updates, provide feedback, or seek advice from colleagues in a less formal or structured manner.
The Reason is true. Informal communication, being more relaxed and informal, can often yield valuable insights, opinions, and information related to work matters, which can be beneficial for decision-making and problem-solving.
Question : Case Study : Overcoming Communication Barriers at ABC Enterprises
ABC Enterprises focuses on overcoming communication barriers for seamless information flow. Consider the following scenario to answer the questions.
Question :
Employees at ABC Enterprises avoid expressing opinions during meetings due to a lack of confidence. This barrier to effective communication is known as:
Option 1: Semantic barrier
Option 2: Psychological barrier
Option 3: Organizational barrier
Option 4: Personal barrier
Correct Answer: Personal barrier
Solution : The correct answer is (d) Personal barrier
A personal barrier in communication refers to individual traits, characteristics, or factors that hinder effective communication. In this scenario, the lack of confidence among employees, leading to their hesitancy in expressing opinions during meetings, is a personal barrier. Personal barriers can include shyness, fear of judgment, lack of confidence, or an introverted personality, all of which can impede open and effective communication. Semantic barriers pertain to language and meaning differences, psychological barriers involve mental factors affecting communication, and organizational barriers are obstacles within the organizational structure affecting communication flow.
Question : Case Study 6: Effective Communication at ABC Enterprises
ABC Enterprises places a strong emphasis on effective communication to achieve its organizational goals. Consider the following scenario to answer the questions.
The CEO of ABC Enterprises is known for their transformational leadership style, inspiring employees to exceed expectations. This aligns with which need level in Maslow's hierarchy?
Option 1: Physiological needs
Option 2: Esteem needs
Option 3: Self-actualization needs
Option 4: Safety needs
Correct Answer: Self-actualization needs
Solution : The correct answer is (c) Self-actualization needs.
Transformational leadership motivates and encourages individuals to reach their highest potential, achieve self-fulfillment, and exceed their own expectations. It stimulates creativity, innovation, and a sense of purpose, all of which are aspects associated with fulfilling self-actualization needs in Maslow's hierarchy. Self-actualization needs pertain to personal growth, realizing one's potential, and striving for personal goals beyond basic needs like physiological, safety, and social needs.
Question : Case Study 16: Overcoming Communication Challenges at ABC Tech
ABC Tech prioritizes overcoming communication challenges for seamless information exchange. Consider the following scenario to answer the questions.
What is one merit of informal communication at ABC Tech?
Option 1: Rapid transmission of information
Option 2: Encouraging employee creativity
Option 3: Building strong interpersonal relationships
Option 4: Reducing reliance on organizational hierarchy
Correct Answer: Encouraging employee creativity
Solution : The correct answer is (b) Encouraging employee creativity
Informal communication at ABC Tech encourages employee creativity by allowing for spontaneous and free-flowing exchanges of ideas and opinions, which can foster creativity and innovation. When employees feel comfortable sharing their thoughts and brainstorming informally, it can lead to new and creative solutions to challenges and problems within the organization.
Question : Direction: Read the passage carefully and choose the correct answer from the given alternatives: Street theatre in India is a well established ancient art form. Despite the proliferation of modern means of entertainment and communication, the street theatre continues to flourish in India. Street theatre as a channel of communication has for centuries been propagating reforms by highlighting social, economic and political issues present in the society. Unlike in the olden days, its performance is no Ionger restricted to villages or small localities of the city. Today small groups of performers including students would stage performances to mobilize public opinion or to help create or raise awareness over a particular issue of public importance. Themes on substance abuse, AIDS awareness, and domestic violence are some of the areas highlighted by contemporary street theatre troupe. Unlike in regular drama, street drama employs very few props and images. The human body becomes the main tool in which choreography, mime, dialogues, songs and slogans are extensively used. Street theatre is one of the most intimate media. Its appeal is to the emotions leading to a quick psychological impact on audiences. By being local and live they also are able to establish not only direct contact with the audience but by being cost-effective and flexible they are popular among all age groups.
Unlike the earlier days, the street theatre ____________ to villages or small localities of the city.
Option 1: is not restricted
Option 2: is limited
Option 3: is closed
Option 4: is restricted
Correct Answer: is not restricted
Solution : The correct answer is 'is not restricted.'
Key Points -Now let's examine the passage's fifth line: Unlike in the olden days, its performance is no longer restricted to villages or small localities of the city.'
- From the aforementioned sentence, it may be inferred that, in contrast to earlier times, street theatre is not limited to small towns or rural areas of the metropolis.
- Therefore, "is not restricted is the appropriate response.
Question : Statement 1: The success of management depends on effective communication.
Statement 2: Communication helps in conveying goals, expectations, and feedback to employees.
Option 1: Both statements are true
Option 2: Both are incorrect
Option 3: Statement 1 is true, and Statement 2 is false.
Option 4: Statement 1 is false, and Statement 2 is true.
Correct Answer: Both statements are true
Solution : The correct answer is (a) Both statements are true.
Statement 1 is true because the success of management does depend on effective communication. Good communication is crucial for conveying information, building relationships, and ensuring that objectives are understood and met within an organization.
Statement 2 is also true because communication helps in conveying goals, expectations, and feedback to employees. Effective communication is essential for setting expectations, sharing organizational goals, and providing feedback to employees to facilitate their understanding and performance.
Question : Statement 1: The responsibilities, authority, and scope of each executive in an organisation are detailed in the organisation manual. Statement 2: Additionally, it shows the channels of communication amongst the executives.
Option 1: Both the statements are true
Option 2: Both the statements are false
Option 3: Statement 1 is true and statement 2 is false
Option 4: Statement 1 is false and statement 2 is true
Correct Answer: Both the statements are true
Solution : The responsibilities, authority, and scope of each executive in an organisation are detailed in the organisation manual. Additionally, it shows the channels of communication amongst the executives. This prevents the overlapping of functions. Hence, the correct option is 1.
Question : Statement 1: Organizational barriers in communication are always external factors.
Statement 2: Organizational barriers arise only due to internal factors like ineffective policies.
Option 1: Both statements are correct.
Option 2: Statement 1 is correct, and statement 2 is false.
Option 3: Both statements are incorrect.
Option 4: Statement 2 is correct, and statement 1 is incorrect.
Correct Answer: Both statements are incorrect.
Solution : The correct answer is (c) Both statements are incorrect.
Statement 1 is incorrect. Organizational barriers in communication can stem from both external factors (e.g., noise, physical distance) and internal factors (e.g., organizational structure, policies, language barriers). Communication barriers are not exclusively external; they can be influenced by internal dynamics within an organization.
Statement 2 is incorrect. Organizational barriers in communication can arise from both internal factors, such as policies, organizational culture, and management practices, as well as external factors like technological issues, cultural differences, and environmental noise. Communication barriers are a result of a complex interplay between internal and external elements.
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