Communication
Question : One way to think of the management hierarchy is as a chain of communication. The highest management makes all decisions in an organisation, therefore information moves slowly because it must pass through multiple levels. Response time is also a factor. This slows down decision-making and makes it challenging for an organisation to adjust to changing operating conditions.
Option 1: Centralised
Option 2: Decentralised
Option 3: Large
Option 4: Small
Correct Answer: Centralised
Solution : Centralization refers to the concentration of power in a small number of top-level decision-makers. Hence, the correct option is 1.
Question : Case Study : Leadership and Employee Development at ABC Tech
ABC Tech believes in leadership that focuses on employee development and growth. Consider the following scenario to answer the questions.
Question :
How does leadership contribute to employee development at ABC Tech?
Option 1: By isolating employees from decision-making
Option 2: By avoiding communication with subordinates
Option 3: By providing guidance and support
Option 4: By promoting conflicts within the team
Correct Answer: By providing guidance and support
Solution : The correct answer is (c) By providing guidance and support.
Effective leadership involves providing guidance, mentorship, training, and support to employees. This helps in enhancing their skills, knowledge, and capabilities, which are crucial for their development and growth. By offering direction, setting clear expectations, providing constructive feedback, and supporting employees in their endeavors, leaders can positively impact their development within the organization.
Question : Some people have tendency to form a judgement before listening to the entire message. Which communication barrier is expressed in the above situation?
Option 1: Semantic barriers
Option 2: Psychological barriers
Option 3: Organisational barrier
Option 4: Personal barrier
Correct Answer: Psychological barriers
Solution : It is a part of premature evaluation under psychological barrier. Hence, Option B is correct.
Question : Which of the following formal communication is highlighted in the below statement? The main purpose of this communication is to increase organisational efficiency.
Option 1: Downward communication
Option 2: Upward communication
Option 3: Horizontal communication
Option 4: Diagonal communication
Correct Answer: Diagonal communication
Solution : Diagonal communication refers to flow to information between people holding different levels of authority in different departments. The main purpose of this communication is to increase organisational efficiency by speeding up communication process. Hence Option D is correct.
Question : Statement 1: Organizing is the process of defining and arranging the organizational structure.
Statement 2: It involves assigning tasks, allocating resources, and establishing communication channels.
Option 1: Statement 1 is true, and Statement 2 is false.
Option 2: Statement 1 is false, and Statement 2 is true.
Option 3: Both Statement 1 and Statement 2 are true.
Option 4: Both Statement 1 and Statement 2 are false.
Correct Answer: Both Statement 1 and Statement 2 are true.
Solution : The correct answer is (c) Both Statement 1 and Statement 2 are true.
Statement 1 is true. Organizing involves structuring the organization by defining roles, responsibilities, hierarchies, and relationships within the organization to achieve its goals effectively.
Statement 2 is true. Organizing includes assigning tasks and responsibilities to individuals or groups, allocating resources such as human, financial, and physical resources, and establishing communication channels to ensure efficient coordination and collaboration within the organization.
Question : Effective communication skills in counseling involve:
Option 1: Using complex psychological terminology
Option 2: Listening actively and empathetically
Option 3: Dominating the conversation
Option 4: Offering solutions immediately
Correct Answer: Listening actively and empathetically
Solution : Effective communication skills in counseling involve listening actively and empathetically to understand the client's perspective and facilitate meaningful dialogue.
Question : Identify the type of communication network indicated by the following diagram.
Option 1: Single chain network
Option 2: Inverted V network
Option 3: Free flow network
Option 4: Circular network
Correct Answer: Single chain network
Solution : Single chain network
Hence, Option A is correct.
Question : Direction: Read the passage carefully and choose the correct answer from the given alternatives: Street theatre in India is a well established ancient art form. Despite the proliferation of modern means of entertainment and communication, the street theatre continues to flourish in India. Street theatre as a channel of communication has for centuries been propagating reforms by highlighting social, economic and political issues present in the society. Unlike in the olden days, its performance is no Ionger restricted to villages or small localities of the city. Today small groups of performers including students would stage performances to mobilize public opinion or to help create or raise awareness over a particular issue of public importance. Themes on substance abuse, AIDS awareness, and domestic violence are some of the areas highlighted by contemporary street theatre troupe. Unlike in regular drama, street drama employs very few props and images. The human body becomes the main tool in which choreography, mime, dialogues, songs and slogans are extensively used. Street theatre is one of the most intimate media. Its appeal is to the emotions leading to a quick psychological impact on audiences. By being local and live they also are able to establish not only direct contact with the audience but by being cost-effective and flexible they are popular among all age groups.
Street theatre is considered to create a_________ influence on the viewers.
Option 1: intimate
Option 2: mystical
Option 3: psychological
Option 4: magical
Correct Answer: psychological
Solution : The correct option is "psychological."
Explanation:
Now let's examine the passage's fifth line: 'Its appeal is to the emotions leading to a quick psychological impact on audiences.' The aforementioned sentence implies that street theatre has a psychological effect on viewers. The right response is, therefore "psychological."
A clear effect or influence is what the word "impact" means,
Question : ISRO successfully launched the communication satellite GSAT-24 from _____________.
Option 1: Moscow in Russia
Option 2: Chicago in the US
Option 3: Berlin in Germany
Option 4: Kourou in French Guiana
Correct Answer: Kourou in French Guiana
Solution : The correct answer is Kourou in French Guiana.
ISRO successfully launched the communication satellite GSAT-24 from the Kourou in French Guiana on 23 June 2022. It is an overseas region and department of France in South America. Kourou is famous for being the location of the Guiana Space Centre, the main spaceport of France and the European Space Agency (ESA).
Question : An employee explain about his creative idea to the boss which is pre-occupied with an important file before him. The boss does not grasp the idea and the employee is disappointed. Which communication barrier is expressed in the above situation?
Solution : It is a part of lack of attention under psychological barrier. Hence, Option B is correct.
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