Hello,

In such cases it is advisable to first try to reach the helpline number mentioned in the official site. Also, please contact your bank through the helpline number or number mentioned in your passbook.

Just incase, you don't receive proper response either as a consequence of lockdown or any other reason, I would suggest to make the payment again.

Do not worry about your money. Double payment against single registration will be automatically refunded once the application dates are closed. If the problem is with the bank/gateway, in that case too.. you will get the refund automatically. The time period is 14 business days in general.

Hope this helps.

Thanks.