Question : Statement 1: The Consumer Protection Act 1986 is significant legislation in India.
Statement 2: It aims to protect the interests and rights of consumers.
Option 1: Both statement 1 and statement 2 are true.
Option 2: Statement 1 is true, but statement 2 is false.
Option 3: Statement 1 is false, but statement 2 is true.
Option 4: Both statement 1 and statement 2 are false.
Correct Answer: Both statement 1 and statement 2 are true.
Solution : The correct answer is (a) Both statement 1 and statement 2 are true.
Statement 1 is true. The Consumer Protection Act 1986 is indeed a significant and important piece of legislation in India that has been enacted to safeguard the rights and interests of consumers.
Statement 2 is also true. The primary objective of the Consumer Protection Act 1986 is to protect the interests and rights of consumers by providing a legal framework for addressing consumer grievances, ensuring fair and transparent business practices, and promoting consumer welfare.
Question : Case Study 5
A consumer bought a shirt online and paid for it in advance. However, the shirt never arrived, and the seller's website is now inaccessible. What action can the consumer take under the Consumer Protection Act?
Option 1: File a complaint with the local police against the seller.
Option 2: Lodge a complaint with the Reserve Bank of India (RBI) for payment fraud.
Option 3: File a complaint with the National Consumer Disputes Redressal Commission directly.
Option 4: Register a complaint with the consumer court for deficiency in services.
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