3067 Courses and Certifications

Online Business And Management Courses & Certifications

Career Category
Specialization
Job Role
Skills
Fundamentals of Software Development Lifecycle

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Introduction to Enterprise Resiliency

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Certificate

Introduction to Enterprise Resiliency

6 Hours
Beginner
Free
Foundations of Healthcare Systems Engineering

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Try RRI A guide for Responsible Research and Innovation

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Certificate

Try RRI A guide for Responsible Research and Innovation

6 Hours
Beginner
Free
Customer Centricity - Odia

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Certificate

Customer Centricity (Odia)

This Customer Centricity (Odia) course offers a comprehensive journey into customer service and operations, covering customer segmentation, understanding and managing different customer types, building strong customer relationships, and promoting a customer-centric mindset. The participants will learn to differentiate customer types, foster a customer-focused culture within the organisation, and ensure that employees adopt this perspective. The participants will become proficient in coordinating effectively, understanding and fulfilling customer needs, receiving feedback constructively and utilizing CRM tools to their advantage. This Customer Centricity (Odia) course will also train them to efficiently operate POS (Point of Sale) devices during sales transactions. Overall, it equips participants to deliver exceptional customer experiences and achieve customer-centric excellence.

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6 Hours
Free
Enquire
Skills Covered:
Communication skills Problem Solving Ability Customer service
Customer Centricity - Advanced

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Certificate

Customer Centricity - Advanced

The Customer Centricity - Advanced is a specialized course designed to expand professionals’ knowledge of the customer lifecycle and enhance their ability to drive customer-focused strategies. This Customer Centricity - Advanced course places strong emphasis on creating value through in-depth customer profile analysis and offers a comparative understanding of transactional versus relationship approaches to customer engagement. The participants will learn to identify key product features that align with customer needs, go beyond meeting expectations to deliver exceptional service, and turn customer complaints into opportunities for improvement and loyalty-building. This Customer Centricity - Advanced course equips participants with the skills necessary for effective CRM (Customer Relationship Management) planning and implementation, ultimately aiming to boost long-term customer satisfaction and retention.

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6 Hours
Free
Skills Covered:
Communication skills Problem Solving Ability Customer service
Customer Centricity - Marathi

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Certificate

Customer Centricity (Marathi)

The Customer Centricity (Marathi) offers an in-depth exploration of customer service and engagement, designed to develop a strong foundation in creating exceptional customer experiences. The participants will understand the customer segmentation and identify different types of customers, enabling participants to tailor their approach based on specific customer needs and behaviours. The participants will learn how to promote this perspective among staff and apply it consistently in various service settings. This Customer Centricity (Marathi) course also focuses on practical skills such as effective communication, problem solving and the use of CRM tools to enhance service delivery. The participants will gain hands-on experience in operating Point-of-Sale (POS) systems during sales interactions. This Customer Centricity (Marathi) course prepares participants to not only meet but exceed customer expectations, positioning them to drive customer loyalty and organizational success through service excellence.

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6 Hours
Free
Skills Covered:
Communication skills Problem Solving Ability Customer service
Customer Centricity

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Certificate

Customer Centricity

This Customer Centricity course dives deep into the world of customer service and engagement, offering a holistic exploration of key elements. The participants will gain a strong understanding of how to segment their customer base and effectively interact with various customer personalities. A significant focus will be placed on cultivating enduring customer relationships and embedding a customer-first philosophy throughout an organisation, ensuring every employee champions this view. The participants will develop practical skills in building rapport, truly understanding and meeting customer needs and skillfully addressing any issues that may arise.

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6 Hours
Free
Skills Covered:
Communication skills Problem Solving Ability Customer service
Thinking Critically

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Certificate

Thinking Critically

Thinking Critically course is designed by Harappa and is which is presented by FutureSkills Prime which is meant for those who are searching for a comprehensive course that will help them become competent, critical thinkers who can distinguish truth from fiction and make logical arguments. Thinking Critically online course by FutureSkills Prime provides the knowledge to individuals so that they will be able to make the connection through an appropriate choice of perceptive and sharp judgment.

Thinking Critically online classes include more than 5 hours 49 mins of detailed video-based sessions which include sections about critical thinking, mental models, intellectual humility, and argumentation that aims to assist individuals to make effective and unbiased business decisions. Individuals will be able to distinguish between good and bad arguments, gather and deliver proof to substantiate arguments, proactively examine and analyze arguments, and predict counter-arguments by the end of this training session.

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5.49 Hours
847
Skills Covered:
Critical thinking Decision making skills
Making Decision

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Certificate

Making Decision

Making Decision online certification is designed by Harappa and is made available by FutureSkills Prime which focuses on providing the knowledge and expertise so that applicants are empowered with foundations to evaluate, reflect, and consider different viewpoints to make intelligent decisions. The Making Decision online course by FutureSkills Prime focuses on establishing a framework that will assist applicants to recognize challenges to excellent decision-making such as biases, peer pressure, and unpredictability.

Making Decision online classes begins with discussing the principles of good decision-making, which is a quality that is important in both personal and professional life. Applicants will learn about decision framing methods and approaches, as well as be introduced to a variety of decision-making tools. On successful completion of this course, applicants will acquire two certificates from FutureSkills Prime and Harappa, as well as a badge from FutureSkills Prime that they may add to their LinkedIn account.

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5.35 Hours
845
Skills Covered:
Decision making skills
Strategic Management

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Certificate

Strategic Management

The Strategic Management course is designed to equip participants with the skills needed to make well-informed decisions by integrating analytic, conceptual, behavioral and directive approaches. This Strategic Management course helps the participants in understanding the fundamentals of strategic planning and gradually introduces key components essential for crafting effective strategies. The participants will gain the ability to develop strategic solutions that align with organizational goals. The Strategic Management course concludes with a vital module on change management, preparing participants to lead their organizations through transitions smoothly and confidently. 

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5 Hours
Free
Skills Covered:
Strategic Mindset Entrepreneurial skills Leadership and Management Skills Communication skills Problem Solving Ability
Transitioning to Program Management

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Certificate

Transitioning to Program Management

Transitioning to Program Management online certification is developed by a team of training developers and game designers at Flogames – an online learning platform dedicated to creating interactive, engaging simulated learning experiences and is presented by FutureSkills Prime which is intended for the applicants who want to acquire the knowledge of program management concepts to advance in their professional careers as certified program managers. 

Transitioning to Program Management online course employs an engaging, creative, and highly interactive approach to assist applicants to gain knowledge of key topics in program administration such as stakeholder management, risk management, change management, and transitional framework laws. Transitioning to Program Management online classes utilize a series of simulations to assist applicants to comprehend, practice, and implement these principles in real-world circumstances.

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4.5 Hours
2,372
Skills Covered:
Risk Management
Embracing Change

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Certificate

Embracing Change

Embracing Change certification course is developed by Harappa and is made available through FurtureSkills Prime which is meant for applicants who want to adopt a positive approach to deal constructively with failures, and lead themselves to professional success. The Embracing Change online course by FutureSkills Prime provides frameworks to help applicants take chances and cope with stress and uncertainty, manage failure, leave shortcomings back, and explore new possibilities even after failures.

Embracing Change online classes contain more than 4.05 hours of thorough video-based lessons that educate about numerous concepts and approaches such as the challenges of change, learning from failures, dealing with setbacks, enhancing resilience to overcome hurdles, and embracing uncertainty to make decisions. Applicants will earn a badge from FutureSkills Prime upon completion of this training program to demonstrate their skill in embracing change and responding to change.

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4.05 Hours
Free
Workplace Readiness Create a Happy Workplace

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Essential Six Sigma Concepts and Tools

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Certificate

Value-Based Care: Organizational Competencies

The course Value-Based Care: Organizational Competencies is part of the Value-Based Care Specialization. This course makes use of certain models and introduces the learners to the challenges and benefits of value-based care. The course focuses on equipping healthcare organizations with the necessary competencies and strategies to implement value-based care models. 

The Value-Based Care: Organizational Competencies certification by Coursera is approximately 4 hours long. The course will help the learners to understand value-based care by presenting the viewpoints of three types of healthcare organisations. The study modules include video lessons, study resources, peer-reviewed assignments and practice quizzes.

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4 Hours
Beginner
1,699
Connecting the Dots

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Certificate

Connecting the Dots

Global Gyan established the Connecting the Dots certification course, which is administered by FutureSkills Prime and is aimed at students who wish to gain problem-solving competence as well as gain external viewpoints for bridging diverse viewpoints to produce innovative solutions. The Connecting the Dots online course by FutureSkills Prime attempts to give students the ability to see beyond and recognize the patterns that are going on around them.

Connecting the Dots online classes are structured into 5 modules, beginning with the focus on technique, followed by a deeper insight into megatrends, and finally connecting the dots for active learning. This course provides a framework for students to develop business analytics abilities that will enable them to make effective business decisions. Students will be able to connect diverse knowledge perspectives to develop powerful and innovative solutions by the end of this course.

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3 Hours
1,180
Skills Covered:
Problem Solving Ability Decision making skills Business analytics knowledge
Negotiating Wisely

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Certificate

Negotiating Wisely

Negotiating Wisely online certification is designed by Harappa and delivered by FutureSkills Prime, which is aimed at persons who want to improve their knowledge and abilities in negotiation to handle disagreements and establish solutions that are acceptable to all parties involved. Negotiating Wisely online course by FutureSkills Prime focuses on teaching the best negotiation strategies and assisting learners in becoming persuasion champions.

Negotiating Wisely online classes consist of 3 hours 22 mins of extensive video lectures divided into four modules that cover concepts of negotiation, adaptable offers, negotiating strategies, and factor affection in the negotiation process. This course will teach you how to use strategic approaches to optimize your gains in negotiations, as well as how to focus on and anticipate the interests of all parties, improve collaborative skills, and develop the confidence to properly communicate your viewpoint. Individuals will receive two certifications from FutureSkills Prime and Harappa, as well as a badge from FutureSkills Prime that may be put to their LinkedIn profile if they complete this course successfully.

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3.22 Hours
845
Skills Covered:
Negotiation skills Persuasion Collaboration
Being A Trusted Partner to Clients

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Certificate

Being A Trusted Partner to Clients

3 Hours
3,540
Defining Problems

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Certificate

Defining Problems

Defining Problems online certification is developed by Harappa and is presented by FutureSkills Prime which is aimed to help candidates develop a critical approach to defining every problem they encounter. Candidates who take the Defining Problems online course by FutureSkills Prime will learn how to write a problem statement, identify stakeholders, set success measures, and identify limitations using a problem identification framework.

Defining Problems online classes begin with problem-solving methodologies that assist candidates to establish a problem-solving attitude. This course includes almost 3 hours of extensive prerecorded video-based lectures, as well as additional learning resources, aimed at providing a deep understanding of the problems and barriers to the problem. Candidates will receive a badge from FutureSkills prime for completing this course, which they can put to their LinkedIn page to demonstrate their competence in defining and solving problems.

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3.9 Hours
847
Skills Covered:
Problem Solving Ability
Business Models in Isolation Economy

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Certificate

Business Models in Isolation Economy

3 Hours
1,180
Managing Teams

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Certificate

Managing Teams

3 Hours
2,360
Strategic Planning Under Uncertainty

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Certificate

Strategic Planning Under Uncertainty

2 Hours
1,770
Mastering in Business Communication

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Certificate

Mastering in Business Communication

2 Hours
Free
Introduction to Service Level Agreement

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Certificate

Introduction to Service Level Agreement

1 Hours
Free
Be a Master Communicator

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Certificate

Be a Master Communicator

Be a Master Communicator certification course was created by Flogames, a collection of small, gamified exercises and learning units that help students master critical work-related abilities, which is presented by FutureSkills Prime and is aimed at students who want to improve their communication skills, such as listening and reading body language. Be a Master Communicator online course is a self-paced video learning program that focuses on helping students master the key concepts of communication, listening, and questioning skills, as well as practice balancing emotions and knowledge for effective, meaningful communication.

Be a Master Communicator online classes utilize a unique, gamified, and entertaining way to assist students to comprehend concepts like workplace communication and the ARID model. This course also includes parts on question principles and five different types of questions, such as open-ended, close-ended, probing, clarifying, and leading questions. By the end of the training program, students will have learned the practical ideas, techniques, and strategies required to become master orators.

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1 Hours
Free
Skills Covered:
Communication skills Listening skills

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