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Who is a ITSM Manager?
Ignoring something in ITIL® because you don`t understand it weakens the framework and will cause you trouble later ~ Denis Matte
ITSM Manager is a professional responsible for ensuring that the IT services organisation adheres to ITIL standards and its best practices. ITSM Manager is the owner of ITIL (Information Technology Infrastructure Library) processes. He or she creates, trains, performs tracking and reports ITIL processes. An ITSM Manager works across all the functional areas within the IT and ensures processes are implemented, followed and aligned with business needs. The role of ITSM Manager comes with the responsibility of ensuring continual improvement of service management policies and processes.
ITSM Manager in a Nutshell
ITSM Manager is a professional responsible for heading the ITSM (Information Technology Service Management) or (Information Technology Infrastructure Library) processes. He or she ensures that operation management provides appropriate resource levels for problem resolutions. The ITSM Manager oversees the level of prioritisation for the problems, critical incidents, planned as well as proactive tasks.
Quick Facts for ITSM Manager
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Industry
Information Technology
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Average Salary in India
₹119865.33
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Suitable for
Male, Female
A career as ITSM Manager is suitable for everyone regardless of individuals’ gender. Gender plays no significant role in causing hindrance in the career as ITSM Manager.
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Any special needs
Yes
An ITSM Manager career is suitable for candidates with special needs. ITSM Manager is an IT-based job. It does not come with frequent travel requirements.
Table of Contents for ITSM Manager
What is the role of ITSM Manager?
The role of ITSM Manager comes with the responsibility of implementing the ITIL processes across the organisation by leveraging existing tooling products in order to facilitate the homogeneous and consistent approach. He or she is required to facilitate effective coordination with teams across the organisation. The ITSM Manager is responsible for enforcing the compliance against the agreed ITSM policies and processes. The role of ITSM Manager comes with the end-to-end responsibility of managing, communicating, escalating, investigating and providing resolution of critical incidents. He or she ensures timely updates with sufficient quality. An ITSM Manager acts as an incident escalation focal point. He or she identifies and resolves conflict and bottlenecks.
Owing ITSM Processes
The role of ITSM Manager comes with the responsibility of strategically driving adoption through the Information Service department.
Implementation
An ITSM Manager career comes with the responsibility of developing and implementing IT Service Management training strategy and plan.
Partnering
A career as ITSM Manager involves partnering with other leaders to work across the organisation and effectively perform day-to-day operations by utilising validated problem analysis.
Driving Root Cause Analysis
ITSM Manager is responsible for driving the root cause analysis and corrective action completion across the IS. It helps in eliminating the disruption of services and tracking all elements of RCA.
Implementing Scheduled Changes
The role of ITSM Manager comes with the responsibility of developing, coordinating and performing post change reviews of scheduled changes. He or she works closely with compliance, internal and external audit teams.
What is the workplace/work environment of ITSM Manager like?
ITSM Manager works in an office environment. It is a senior-level position. He or she is also known as an IT Program Manager. An ITSM Manager is responsible for heading the ITSM or ITIL processes. He or she works standard business hours. Several organisations may occasionally provide work from home or remote work employment shifts occasionally.
Does ITSM Manager require travelling?
Likely
An ITSM Manager does not require travelling on a regular basis.
Employment Shifts
Full Time, Work From Home
An ITSM Manager usually works in a day-shift. The work shifts may vary depending on the functional hours of the employing organisation.
Employment Nature
Contractual, Permanent
ITSM Manager finds both types of employment contractual as well as permanent. Aspirants may locate jobs as per their preference from recruitment websites where a number of jobs are posted on a daily basis.
Work Place
Office
An ITSM Manager works in an office environment. Several organisations may occasionally provide work from home or remote work employment shifts.
Presence in Geographical Area
Semi-urban, Urban
ITSM Manager jobs are flourishing in both urban and semi-urban areas. Metropolitan cities such as Pune, Bengaluru, Hyderabad, New Delhi and Chennai provide promising ITSM Manager employment opportunities with handsome pay packages.
Time Pressure
Likely
Yes, being an ITSM Manager demands frequent time pressure to complete tasks. He or she manages scheduled updates of the IT software and installation of new software and hardware, if required. The ITSM Manager has to ensure completion of the tasks in a timely manner.
Overtime Details
An ITSM Manager may often be required to work extended hours in order to meet the deadlines.
Weekly Hours of Work
Min 40 Hours
An ITSM Manager works a minimum of 40 hours per week. His or her work hours may vary depending on the functional hours of the employing organisation.
How to become a ITSM Manager?
Steps to become a ITSM Manager
What are the skills and qualities required to become a/an ITSM Manager?
We have provided here details of ITSM Manager skills. Aspirants who want to become an ITSM Manager must acquire these skills in order to keep themselves competent in the industry.
Automation: The role of ITSM Manager involves keeping track of how Automation is increasing in the business. Automation is trending in customer services in the form of chatbots and automated processes. It increases efficiency, ITSM Manager oversees when it is extremely required to step in with automation.
Artificial Intelligence: ITSM Managers must possess the knowledge of Artificial Intelligence. AI is going to transform the ITSM in the next decade. Organisatons are going to rely on ITSM frameworks in order to manage new technologies.
Business Management: An ITSM Manager must possess knowledge of the business of the organisation in which he or she is working. The ITSM Manager must understand the business goals alignment with the IT in order to run an effective ITSM strategy.
Communication Skills: An ITSM Manager job involves communicating highly technical information to clients, customers and business users. He or she is required to effectively deliver the required information to people in a simpler manner that they can easily understand.
Customer Service Skills: An ITSM Manager must have experience with customers and clients. He or she is required to have a strong understanding of the customers’ requirements and knowledge of customer service portals as well as other relevant software.
Popular Online IT Courses and Certifications
Which certifications and internships can be helpful in becoming ITSM Manager?
We have provided ITSM Manager certification courses here. Aspirants who want to become an ITSM Manager may get themselves enrolled in any of these courses to upgrade their skills and knowledge for a full-time ITSM Management career.
Internship Availability
Aspirants who want to become an ITSM Manager are required to opt for an internship first. Aspirants can locate ITSM internships through recruitment platforms such as naukri.com, Indeed, LinkedIn and others. He or she is required to The role of ITSM Manager intern comes with the responsibility of troubleshooting, diagnosing and repairing windows workstations and printers. He or she is required to perform roll-out PCs, monitors and printers. An ITSM intern is required to provide assistance to a senior ITSM Manager. He or she may often be required to perform software and hardware inventory tasks.
Career Path Progression for ITSM Manager
We have provided here details of career hierarchy of an ITSM Manager.
Entry-Level Roles
IT Service Desk Technician: An IT Help Desk Technician or Support Technician is responsible for helping users with resolving software or hardware problems. He or she serves as the first point of contact for users communicating through phone, email or live chat.
IT Support Technician: An IT Support Technician is responsible for identifying and fixing hardware and software issues. He or she is responsible for maintaining networks, running tests to ensure if issues are fixed. An IT Support Technician also performs installation of new software upgrades, replaces hardware as well as creates new user accounts.
Mid-Level Roles
IT Architect: The role of IT Architect involves providing high level solutions for business applications, portfolios, systems, infrastructures or an entire enterprise. He or she develops IT services and solutions for companies. An IT Architect may also be required to design, manage communications, security, networking, storage and others.
ITSM Program Manager: An ITSM Program Manager heads ITSM processes. He or she defines, designs and implements processes and procedures based on industry standard ITIL or Information Technology Infrastructure Library.
Senior-Level Roles
Chief Information Security Officer: A Chief Information Security Officer is also known as a CISO. It is a senior-level role in the industry. CISO is responsible for developing and implementing information security program that involve policies and procedures designed in order to protect both internal and external systems, assets and communications of the enterprise.
ITSM Manager Jobs and Salaries
IT Support Technician
Contractual/Permanent
- Average Salary 27710
- Starting Salary 24619
Job Description
An IT Support Technician is responsible for maintaining computers, network servers and phone technology in business settings. He or she works with hardware, repairs as well as replaces defective equipment. IT Support Technician may install new or upgrade software.
Salary Description
The salary of IT Support Technician varies depending on their skills, knowledge and experience. An entry-level IT Support Technician average salary is Rs. 295424 per annum. The average senior IT Support Technician salary is Rs. 665000.
IT Architect
Contractual/Permanent
- Average Salary 161478
- Starting Salary 85833
Job Description
An IT Architect is a professional responsible for managing the technological components of the business, specifically security architecture and business plans. He or she ensures compliance with the existing IT rules and regulations as well as performs risk assessments.
Salary Description
The salary of IT Architect varies depending on candidates’ skills, knowledge and employing organisation. An entry-level IT Architect average salary is Rs. 1030000. A mid-career average IT Architect salary ranges between Rs.1441783 per annum. A senior-level experienced IT Architect average salary is Rs. 2043515 per annum.
IT Program Manager
Contractual/Permanent
- Average Salary 170408
- Starting Salary 80454
Job Description
An IT Program Manager job includes conducting meetings with subordinates, overseeing IT workspace and collaborating with other departments. He or she must be proficient in managing techniques, communication skills and have leadership ability.
Salary Description
The salary of IT Program Manager or ITSM Manager varies depending on various factors such as candidates’ skills, knowledge, work experience and employing organisation. An entry-level ITSM Manager average salary is Rs. 965443 per annum. A mid-career average ITSM Manager salary is Rs. 1471254 per annum. A senior-level experienced ITSM Manager salary is Rs. 2220839 per annum.
What is the job outlook for ITSM Manager?
The IT industry is constantly transforming and evolving. Now-a-days, there are numerous career options in the IT industry. A decline in the number of job opportunities might be seen in other industries but the IT industry shows steady job growth. There are a variety of ITSM career options with numerous opportunities evolving each year.
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Frequently Asked Questions for ITSM Manager
Que. What is the average salary of an ITSM Manager?
Ans.The average salary of ITSM Manager in India is Rs. 200,000 per annum, according to talent.com.
Que. What is the minimum required qualification to become an ITSM Manager?
Ans.The minimum required qualification to become an ITSM Manager is successful completion of the undergraduate degree in information technology, computer science or related fields.
Que. What are top ITSM Manager colleges?
Ans.Top ITSM Manager colleges:
Que. What are top ITSM Manager companies?
Ans.Top ITSM Manager Companies:
Microsoft Corporation
IBM
Accenture
Oracle
Deloitte
Que. What is the average fee of B.Tech. in information technology?
Ans.The average fee of B.Tech. in Information Technology ranges between Rs. 60,000 to Rs. 150,000 per annum.
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