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UX Design Strategy and Application: Customer Journey Mapping
BY
Futurelearn
Learn about the principles of UX design and its application through UX Design Strategy and Application: Customer ...Read more
Online
4 Weeks
Quick Facts
| particular | details | |||||
|---|---|---|---|---|---|---|
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Collaborators
Coventry University, Coventry
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Medium of instructions
English
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Mode of learning
Self study
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Mode of Delivery
Video and Text Based
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Learning efforts
4 Hours Per Week
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Course overview
The UX Design Strategy and Application: Customer Journey Mapping training course is offered by the FutureLearn portal in association with Coventry University, U.K. This course is a part of the UX design strategy and application programme offered in online mode. During this course, learners will learn about the principles of UX design, fundamentals of customer journey mapping, and develop key skills for UX designing and programming which help them in the growth of their careers. This course is not only designed for freshers seeking additional knowledge about UX design, but also for professionals working as graphic designers, product managers, etc which will help them to grow their knowledge in UX design.
The UX Design Strategy and Application: Customer Journey Mapping training course syllabus is divided into four weeks and will be taught in English by Nuno Sobrinho. Design Strategy and Application: Customer Journey Mapping classes are self-paced learning programme, where candidates can invest up to four hours per week to complete all the modules of the course content on time. For details regarding the UX Design Strategy and Application: Customer Journey Mapping certification course, candidates are advised to go through the article below.
The highlights
- FutureLearn Course
- Certificate of Completion
- 100% online course
- 4 Weeks Course
- Live Lectures
Program offerings
- Certificate of completion
- Live lectures
- Recorded lectures
- Study materials
- Interactive sessions
- Practical assessment
- Doubt session
Course and certificate fees
Candidates must take a monthly subscription of $39 for the future learn portal. This will give access to the UX Design Strategy and Application: Customer Journey Mapping certification fee has to be paid only after a 7-day free trial.
UX Design Strategy and Application: Customer Journey Mapping Online Course Fee Structure
| Description | Amount |
| Course Fee | $39 on a monthly basis |
certificate availability
Yes
certificate providing authority
Futurelearn
Who it is for
The UX Design Strategy and Application: Customer Journey Mapping training programme helps aspiring product development managers to make a successful blueprint for their products and services and understand the role of UX design in growing or creating a proper product development for their organisation or clients. This course will provide core knowledge about UX design to entry-level digital designers and develop a key skillset in the UX design process. Digital team managers and leaders who don’t have technical knowledge related to UX design will gain knowledge about the concepts of UX design and how the design thinking process works.
Eligibility criteria
There is no specific eligibility or prerequisites for taking admission in this course. Any candidate who is interested in this course can enroll in it.
Certificate Qualifying Details
For UX Design Strategy and Application: Customer Journey Mapping Online Course certification by FutureLearn certificate qualification, students will have to complete all the topics covered in the certification course modules and pass the online assessments of the course.
What you will learn
Designing skills
Design thinking
The key topics that learners will learn from the UX Design Strategy and Application: Customer Journey Mapping certification syllabus are:
- Knowledge about UX design and what is the procedure to develop a UX design.
- Candidates will get important information about service design and how it helps in the project.
- Along with this, they will learn about journey mapping and how to apply creative thinking while designing.
- Candidates will develop key skills such as UX Design skills, etc.
The syllabus
Week 1: Introduction to the Course and Journey Mapping
Week 2: Journey Mapping Design and Designing For Fidelity
- Introduction
- Journey Mapping Design
- Designing For Fidelity
- Wrap-up
Week 3: Introduction to Service Design and Blueprinting
- Introduction
- Introduction to Service Design
- Service Blueprinting
- Wrap-up
Week 4: Service Blueprint Design
- Introduction
- Service Blueprint Design
- Wrap-up
Admission details
- For UX Design Strategy and Application: Customer Journey Mapping online course admission, candidates are required to register on the official website of the FutureLearn portal by using the link given below - https://www.futurelearn.com/courses/ux-design-strategy-and-application-customer-journey-mapping.
- Register for the FutureLearn portal by providing the required details.
- Log in on the future learn portal using the same details.
- Search for the UX Design Strategy and Application: Customer Journey Mapping course and enroll in it.
How it helps
The UX Design Strategy and Application: Customer Journey Mapping certification benefits are:
- Candidates will be able to identify and create a well-structured customer journey map.
- Also, they will evaluate the journey map, based on the details and information available to them.
- Create a service blueprint map for the clients and organisation and take appropriate decisions and actions for the completion of a journey map.
- Candidates will be able to use different software and applications such as canvas, etc for creating UX design.
Instructors
FAQs
Who will teach the UX Design Strategy and Application: Customer Journey Mapping course to the students?
The UX Design Strategy and Application: Customer Journey Mapping online course will be taught by Nuno Sobrinho.
What is the duration of the UX Design Strategy and Application: Customer Journey Mapping training programme?
The UX Design Strategy and Application: Customer Journey Mapping training programme is a four-week wherein learners will have to invest four hours per week to complete the course on time.
Who all can take admission to the UX Design Strategy and Application: Customer Journey Mapping course?
Candidates who are interested in taking admission to the UX Design Strategy and Application: Customer Journey Mapping online course do not require any eligibility for taking admission to this course.
What are the key topics taught in the UX Design Strategy and Application: Customer Journey Mapping course?
The UX Design Strategy and Application: Customer Journey Mapping course focuses on the principles of UX design, what are applications used in UX design, journey mapping design and service blueprint designing.
In what medium the UX Design Strategy and Application: Customer Journey Mapping online course will be taught?
The UX Design Strategy and Application: Customer Journey Mapping online course is offered by the future learn portal in collaboration with Coventry University, U.K.
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