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    Quick Facts

    Medium Of InstructionsMode Of LearningMode Of Delivery
    EnglishSelf StudyVideo and Text Based

    Courses and Certificate Fees

    Certificate AvailabilityCertificate Providing Authority
    yesCoursera

    The Syllabus

    Videos
    • Welcome to the Course!
    • An Interview with Peggy O’Kane, Founding & Current President of the National Committee for Quality Assurance (NCQA)
    • The Unsettling Facts
    • Models for Change
    • Summary
    Readings
    • Please tell us more about you as a learner....
    • Module 1 Readings & Resources
    Practice Exercise
    • Module 1 Practice Quiz

    Videos
    • Introduction
    • The Lewis Blackman Story
    • The Science of Patient Safety
    • Systems Re-Engineering
    • Human Factors
    • Summary
    Reading
    • Module 2 Readings & Resources
    Practice Exercise
    • Module 2 Quiz

    Videos
    • Introduction
    • A Framework for Measures
    • What Makes a Good Measure?
    • Measurement: Why & What
    • Use & Reporting of Measures
    • Summary
    Readings
    • Module 3 Readings & Resources
    • Desirable Measures Checklist
    Practice Exercise
    • Module 3 Quiz

    Videos
    • Introduction
    • Identifying the Problem & Benchmarking
    • Quality Improvement Process
    • QI as a Team Sport
    • Quality Innovations: An Interview with Jesse Hines
    • Summary
    Reading
    • Module 4 Readings and Resources
    Practice Exercise
    • Module 4 Quiz

    Videos
    • Introduction
    • Culture of Improvement and Safety: Models for Creating More Effective Organizations
    • Leadership and Followership in a Culture of Quality
    • Knowing Who You Are as a Leader
    • Overcoming Resistance to Change
    • Summary
    Reading
    • Module 5 Readings & Resources
    Quiz
    • Module 5 Quiz

    Instructors

    Articles

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