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Quick Facts

Medium Of InstructionsMode Of LearningMode Of Delivery
EnglishSelf StudyVideo and Text Based

Courses and Certificate Fees

Fees InformationsCertificate AvailabilityCertificate Providing Authority
INR 2436yesCoursera

The Syllabus

Videos
  • Welcome to the Course!
  • An Interview with Peggy O’Kane, Founding & Current President of the National Committee for Quality Assurance (NCQA)
  • The Unsettling Facts
  • Models for Change
  • Summary
Readings
  • Please tell us more about you as a learner....
  • Module 1 Readings & Resources
Practice Exercise
  • Module 1 Practice Quiz

Videos
  • Introduction
  • The Lewis Blackman Story
  • The Science of Patient Safety
  • Systems Re-Engineering
  • Human Factors
  • Summary
Reading
  • Module 2 Readings & Resources
Practice Exercise
  • Module 2 Quiz

Videos
  • Introduction
  • A Framework for Measures
  • What Makes a Good Measure?
  • Measurement: Why & What
  • Use & Reporting of Measures
  • Summary
Readings
  • Module 3 Readings & Resources
  • Desirable Measures Checklist
Practice Exercise
  • Module 3 Quiz

Videos
  • Introduction
  • Identifying the Problem & Benchmarking
  • Quality Improvement Process
  • QI as a Team Sport
  • Quality Innovations: An Interview with Jesse Hines
  • Summary
Reading
  • Module 4 Readings and Resources
Practice Exercise
  • Module 4 Quiz

Videos
  • Introduction
  • Culture of Improvement and Safety: Models for Creating More Effective Organizations
  • Leadership and Followership in a Culture of Quality
  • Knowing Who You Are as a Leader
  • Overcoming Resistance to Change
  • Summary
Reading
  • Module 5 Readings & Resources
Quiz
  • Module 5 Quiz

Instructors

Articles

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