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    Quick Facts

    Medium Of InstructionsMode Of LearningMode Of Delivery
    EnglishSelf StudyVideo and Text Based

    Courses and Certificate Fees

    Fees InformationsCertificate AvailabilityCertificate Providing Authority
    INR 1300yesFuturelearn

    The Syllabus

    • Welcome to Transforming Citizen Participation
    • Welcome to Week 1
    • Harnessing social media
    • Citizen Power
    • Week 1 Summary

    • Welcome to Week 2
    • #sociallistening
    • Frontline delivery
    • Improved relationships?
    • Week 2 Summary

    • Welcome to Week 3
    • Real-world social media strategies
    • Maijer and Thaen’s Strategy
    • Implementation
    • Week 3 Summary

    • Welcome to Week 4
    • Social media ownership
    • Case Study: Advocates for agents using social media
    • Social Media and Senior Leadership
    • Week 4 Summary
    • Wrapping up

    Instructors

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