- Home
- Guest Service Associate
Who is a Guest Service Associate?
Hospitality is almost impossible to teach. It’s all about hiring the right people ~ Danny Meyer, CEO of Union Square Hospitality Group
Are you searching for a Guest Service Associate job description? A Guest Service Associate is a hospitality professional responsible for providing front-desk assistance to guests. He or she greets clients, helps them locate allocated rooms, and processes check-ins and check-outs. He or she ensures the facilitation of services in compliance with the hotel's safety policies and regulations. A Guest Service Associate answers phone calls, takes queries, and keeps track of all in-house activities concerning information about the availability of rooms and reservations. He or she ensures rooms are located to the right matches and housekeeping work is carried out in a timely manner.
Guest Service Associate in a Nutshell
Guest Service Associate meaning: A Guest Service Associate is a primary point of contact who acts as a front desk executive in hotels and other relevant hospitality establishments. His or her responsibilities involve coordinating hotel personnel and ensuring the satisfaction of guests with customer service.
Quick Facts for Guest Service Associate
-
Industry
Hospitality
-
Average Salary in India
₹27000
-
Suitable for
Male, Female, Others
A career as Guest Service Associate is suitable for everyone regardless of gender. Aspirants must possess Guest Service Associate skills and relevant qualifications to acquire the role.
-
Any special needs
No
A career as Guest Service Associate is not suitable for candidates with special needs. Those who want to acquire the role of Guest Service Associate are required to be physically fit.
Table of Contents for Guest Service Associate
What is the role of Guest Service Associate?
A Guest Service Associate is a professional responsible for providing front desk assistance to guests in hotels or other similar hospitality establishments. He or she greets guests and assigns them their rooms, processes check-in and check-outs. He or she manages reservations and takes calls and correspondence to guests and relevant departments to fulfill the requests of clients. A Guest Service Associate also processes payments and acts as an information source. Besides, being the primary point of contact a Guest Service Associate also coordinates with hotel personnel to ensure guests are satisfied with the services provided to them.
Manages Communication
A Guest Service Associate's job responsibilities include managing PBX telephone systems that involve answering calls on major city attractions, services, dining, policies, and directions.
Facilitates Services
The role of Guest Service Associate includes services to guests. He or she greets them, helps them in allocating their assigned rooms, and provides required products to them. A Guest Service Associate also completes transactions by entering data into the POS system.
Processing Payments
A Guest Service Associate is responsible for processing customer payments. He or she utilizes IBM POS technology for processing customer payments.
Book Reservations
The role of Guest Service Associate is responsible for booking individual and group reservations. He or she uses corporate base POS systems to complete transactions. A Guest Service Associate provides customer-oriented service and hosts special events and rental facilities.
Providing Shipping Support
The role of Guest Service Associate involves providing logistical expertise and international shipping support to USG and DoD members travelling domestically or abroad.
Types of a Guest Service Associate
There are types of a Guest Service Associate. We have provided details of varying roles and responsibilities offered in Guest Service Associate jobs.
Front Desk Executive: A front desk executive is a professional responsible for controlling the flow of people through the organization. He or she is responsible for answering calls, overseeing front office operations, and attending to guests.
Receptionist: A receptionist is responsible for setting appointments, filing, record keeping, and other office tasks. He or she is also known as a desk clerk. A receptionist is an administrative support position.
What is the workplace/work environment of Guest Service Associate like?
A guest services associate job description includes working in a hotel, spa, or other hospitality environment. He or she is required to provide assistance to guests and facilitate their requests, invoice their payments, allocate them their reserved rooms in the hotels, and other such Guest Service Associate work responsibilities. The role of Guest Service Associate requires providing all the facilities to guests or clients from their arrival to departure. He or she is required to interact with numerous people on a daily basis. A Guest Service Associate role may sometimes turn stressful due to long working hours.
Does Guest Service Associate require travelling?
Likely
A Guest Service Associate works in a hospitality setting. He or she is not required to travel as he or she is not assigned to any field job.
Employment Shifts
Full Time
A Guest Service Associate works on a full-time basis. There is not any part-time, hourly basis, on-call, or work-from-home provided in this career.
Employment Nature
Contractual, Permanent
A career as Guest Service Associate does not require working a certain shift. He or she may often be required to work on holidays and weekends.
Work Place
Both
A Guest Service Associate may find numerous opportunities on both a contractual as well as permanent basis. It depends on the requirements of the employing organization. Several employers hire Guest Service Associates on a contract basis and based on their performance they are further provided with a permanent role.
Presence in Geographical Area
Semi-urban, Urban
A Guest Service Associate jobs demands working under frequent time pressure and processing clients’ requests.
Time Pressure
Likely
A Guest Service Associate job demands working under frequent time pressure and processing clients’ requests.
Overtime Details
A career as Guest Service Associate often requires working extended hours on weekends, holidays and season. He or she may often be required to work on rotational shifts.
Weekly Hours of Work
Min 40 Hours
The work hours of Guest Service Associates vary from organization to organization. He or she is required to work odd hours. He or she works on rotational shifts and is required to work extended hours, weekends, and holidays. A Guest Service Associate often requires to work overtime during peak season.
How to become a Guest Service Associate?
Steps to become a Guest Service Associate
This section, on how to become a guest service associate in India will guide you through the essential steps and qualifications required to embark on a fulfilling career in this role. Whether you aspire to work in a hotel, resort, or any hospitality establishment, understanding the pathway to becoming a Guest Service Associate in India is the first step towards providing exceptional service to guests and visitors.
What are the skills and qualities required to become a/an Guest Service Associate?
As you understand the guest associate job description let us now learn about Guest Service Associate skills. Aspirants who want to pursue a Guest Service Associate career are required to pursue several skill sets. We have listed below major Guest Service Associate skills.
Communication Skills: A Guest Service Associate is required to communicate with people on a daily basis. He or she is responsible for maintaining and nurturing professional as well as personal relationships through effective communication.
Flexibility: A Guest Service Associate must be able to work on flexible schedules. He or she may often be required to work on weekends and holidays.
Adaptability Skills: A career as Guest Service Associate demands being adaptable to changing conditions and keeping himself or herself updated with the new developments in the hotel industry.
Business Sense: A career as Guest Service Associate demands strong business knowledge. He or she is required to understand the business aspects of the industry and how to attract clients and develop good relationships with them to fetch more business.
Problem-Solving Skills: The role of Guest Service Associate demands working under pressure. He or she works with a diverse range of people and is required to resolve various issues in a calm manner.
Popular Online Hospitality Courses and Certifications
Scroll and keep reading to know more about Guest Service Associate salary in India and the job market.
Which certifications and internships can be helpful in becoming Guest Service Associate?
We have listed below the top major Guest Service Associate courses. Aspirants may opt for these courses to upgrade their skills and knowledge.
Internship Availability
After completion of an academic programme in hospitality or a relevant specialization or during the semester break of an academic programme, candidates are required to opt for internships. A hotel management internship or Guest Service Associate internship may provide them with the exposure and knowledge of functioning in the industry. It also increases the chances of acquiring a full-time job role as a Guest Service Associate.
Career Path Progression for Guest Service Associate
Front Desk Receptionist/Agent: This is one of the most common roles for a Guest Service Associate. Responsibilities include checking guests in and out, answering inquiries, handling reservations, and providing key information about the establishment and its services.
Guest Relations Manager: This role is focused on managing guest relationships and handling guest feedback or complaints to ensure a high level of guest satisfaction.
Guest Service Associate Jobs and Salaries
Guest Relations Manager
Contractual/Permanent
- Average Salary 34000
Job Description
The guest relations manager oversees guest satisfaction, handles complaints, and ensures a delightful experience.
Salary Description
The salary of a guest relations manager typically ranges from Rs 30,000 to Rs 50,000 per month based on experience and the establishment's scale.
(Salary Credit: Ambition Box)
Front Desk Receptionist
- Average Salary 20000
Job Description
Front Desk Receptionist welcomes guests, manages check-ins/outs, and provides exceptional service to ensure a smooth and pleasant stay.
Salary Description
"Front Desk Receptionists have a competitive pay ranging from Rs 15,000 to Rs 25,000 per month, commensurate with experience, location, and employer benefits.
(Salary credit: Ambition Box)
What is the job outlook for Guest Service Associate?
The hospitality industry is constantly expanding with the increasing demand for Guest Service Associates. There are ample opportunities in the industry to advance the career to higher-level positions. Post-COVID, there is an expected tremendous increase in the hospitality business after the removal of travel restrictions. Hotels have started hiring candidates in a high number with new properties and concepts coming to the hospitality industry. Companies are more likely to expand talent with new hiring in their companies during mid-summer as people take leave with their children and travel out stations and stay in resorts and hotels. It is peak time in the hospitality sector.
Student Also Liked:
Frequently Asked Questions for Guest Service Associate
Que. What is the average salary of a Guest Service Associate?
Ans.The average salary of a Guest Service Associate is Rs. 167,521 per annum.
Que. What is the minimum required degree to become a Guest Service Associate?
Ans.The minimum requirement to become a Guest Service Associate is the successful completion of a bachelor’s degree.
Que. What are top recruiters of Guest Service Associates?
Ans.Top recruiters for Guest Service Associates include renowned hotel chains such as Marriott, Hilton, and IHG, as well as luxury resorts like Four Seasons and Ritz-Carlton. Other potential employers include high-end restaurants, event venues, and cruise lines.
Que. What is the average fee for a Bachelor of Hotel Management?
Ans.The average fee for a Bachelor of Hotel Management is Rs. 300,000 to Rs. 10,00,000 per annum.
Que. What are other relevant job roles to Guest Service Associate?
Ans.Other relevant job roles to Guest Service Associate include Concierge, Front Desk Receptionist, Reservation Agent, and Guest Services Supervisor, each catering to various aspects of guest experience and hotel operations. These roles typically offer competitive salaries based on experience and responsibilities.
Que. Who is Guest Service Associate?
Ans.A career as Guest Service Associate requires providing front-desk assistance to guests. He or she greets clients, locate allocated rooms, processes check-ins and check-outs, process payments, book reservations, and shipping support.
Que. What does a guest service associate do?
Ans.A Guest Service Associate ensures a pleasant experience for guests by handling check-ins, inquiries, and assisting with their needs, enhancing their overall stay and satisfaction at the establishment. They also offer information on services and amenities.
You might also be interested in
Select your reason of reporting