- Home
- Guest Service Associate
Who is a Guest Service Associate?
Hospitality is almost impossible to teach. It’s all about hiring the right people ~ Danny Meyer, CEO of Union Square Hospitality Group
Are you searching for a Guest Service Associate job description? A Guest Service Associate is a hospitality professional responsible for providing front-desk assistance to guests. He or she greets clients, helps them locate allocated rooms, and processes check-ins and check-outs. He or she ensures the facilitation of services in compliance with the hotel's safety policies and regulations. A Guest Service Associate answers phone calls, takes queries, and keeps track of all in-house activities concerning information about the availability of rooms and reservations. He or she ensures rooms are located to the right matches and housekeeping work is carried out in a timely manner.
Guest Service Associate in a Nutshell
Guest Service Associate meaning: A Guest Service Associate is a primary point of contact who acts as a front desk executive in hotels and other relevant hospitality establishments. His or her responsibilities involve coordinating hotel personnel and ensuring the satisfaction of guests with customer service.
Quick Facts for Guest Service Associate
-
Industry
Hospitality
-
Suitable for
Male, Female, Others
A career as Guest Service Associate is suitable for everyone regardless of gender. Aspirants must possess Guest Service Associate skills and relevant qualifications to acquire the role.
-
Any special needs
No
A career as Guest Service Associate is not suitable for candidates with special needs. Those who want to acquire the role of Guest Service Associate are required to be physically fit.
Table of Contents for Guest Service Associate
What is the role of Guest Service Associate?
A Guest Service Associate is a professional responsible for providing front desk assistance to guests in hotels or other similar hospitality establishments. He or she greets guests and assigns them their rooms, processes check-in and check-outs. He or she manages reservations and takes calls and correspondence to guests and relevant departments to fulfill the requests of clients. A Guest Service Associate also processes payments and acts as an information source. Besides, being the primary point of contact a Guest Service Associate also coordinates with hotel personnel to ensure guests are satisfied with the services provided to them.
Manages Communication
A Guest Service Associate's job responsibilities include managing PBX telephone systems that involve answering calls on major city attractions, services, dining, policies, and directions.
Facilitates Services
The role of Guest Service Associate includes services to guests. He or she greets them, helps them in allocating their assigned rooms, and provides required products to them. A Guest Service Associate also completes transactions by entering data into the POS system.
Processing Payments
A Guest Service Associate is responsible for processing customer payments. He or she utilizes IBM POS technology for processing customer payments.
Book Reservations
The role of Guest Service Associate is responsible for booking individual and group reservations. He or she uses corporate base POS systems to complete transactions. A Guest Service Associate provides customer-oriented service and hosts special events and rental facilities.
Providing Shipping Support
The role of Guest Service Associate involves providing logistical expertise and international shipping support to USG and DoD members travelling domestically or abroad.
Types of a Guest Service Associate
There are types of a Guest Service Associate. We have provided details of varying roles and responsibilities offered in Guest Service Associate jobs.
Front Desk Executive: A front desk executive is a professional responsible for controlling the flow of people through the organization. He or she is responsible for answering calls, overseeing front office operations, and attending to guests.
Receptionist: A receptionist is responsible for setting appointments, filing, record keeping, and other office tasks. He or she is also known as a desk clerk. A receptionist is an administrative support position.
What is the workplace/work environment of Guest Service Associate like?
A guest services associate job description includes working in a hotel, spa, or other hospitality environment. He or she is required to provide assistance to guests and facilitate their requests, invoice their payments, allocate them their reserved rooms in the hotels, and other such Guest Service Associate work responsibilities. The role of Guest Service Associate requires providing all the facilities to guests or clients from their arrival to departure. He or she is required to interact with numerous people on a daily basis. A Guest Service Associate role may sometimes turn stressful due to long working hours.
Does Guest Service Associate require travelling?
Likely
A Guest Service Associate works in a hospitality setting. He or she is not required to travel as he or she is not assigned to any field job.
Employment Shifts
Full Time
A Guest Service Associate works on a full-time basis. There is not any part-time, hourly basis, on-call, or work-from-home provided in this career.
Employment Nature
Contractual, Permanent
A career as Guest Service Associate does not require working a certain shift. He or she may often be required to work on holidays and weekends.
Work Place
Both
A Guest Service Associate may find numerous opportunities on both a contractual as well as permanent basis. It depends on the requirements of the employing organization. Several employers hire Guest Service Associates on a contract basis and based on their performance they are further provided with a permanent role.
Presence in Geographical Area
Semi-urban, Urban
A Guest Service Associate jobs demands working under frequent time pressure and processing clients’ requests.
Time Pressure
Likely
A Guest Service Associate job demands working under frequent time pressure and processing clients’ requests.
Overtime Details
A career as Guest Service Associate often requires working extended hours on weekends, holidays and season. He or she may often be required to work on rotational shifts.
Weekly Hours of Work
Min 40 Hours
The work hours of Guest Service Associates vary from organization to organization. He or she is required to work odd hours. He or she works on rotational shifts and is required to work extended hours, weekends, and holidays. A Guest Service Associate often requires to work overtime during peak season.
How to become a Guest Service Associate?
Steps to become a Guest Service Associate
What are the skills and qualities required to become a/an Guest Service Associate?
As you understand the guest associate job description let us now learn about Guest Service Associate skills. Aspirants who want to pursue a Guest Service Associate career are required to pursue several skill sets. We have listed below major Guest Service Associate skills.
Communication Skills: A Guest Service Associate is required to communicate with people on a daily basis. He or she is responsible for maintaining and nurturing professional as well as personal relationships through effective communication.
Flexibility: A Guest Service Associate must be able to work on flexible schedules. He or she may often be required to work on weekends and holidays.
Adaptability Skills: A career as Guest Service Associate demands being adaptable to changing conditions and keeping himself or herself updated with the new developments in the hotel industry.
Business Sense: A career as Guest Service Associate demands strong business knowledge. He or she is required to understand the business aspects of the industry and how to attract clients and develop good relationships with them to fetch more business.
Problem-Solving Skills: The role of Guest Service Associate demands working under pressure. He or she works with a diverse range of people and is required to resolve various issues in a calm manner.
Popular Online Hospitality Courses and Certifications
Scroll and keep reading to know more about Guest Service Associate salary in India and the job market.
Which certifications and internships can be helpful in becoming Guest Service Associate?
We have listed below the top major Guest Service Associate courses. Aspirants may opt for these courses to upgrade their skills and knowledge.
Internship Availability
After completion of an academic programme in hospitality or a relevant specialization or during the semester break of an academic programme, candidates are required to opt for internships. A hotel management internship or Guest Service Associate internship may provide them with the exposure and knowledge of functioning in the industry. It also increases the chances of acquiring a full-time job role as a Guest Service Associate.
Career Path Progression for Guest Service Associate
To opt for a career as Guest Service Associate, candidates need to start from an entry-level position, and further, with experience in the hospitality industry, they progress to senior-level positions. We have mentioned below the Guest Service Associate career options.
Guest Service Associate: A Guest Service Associate is a hospitality professional who holds the responsibility to attend to guests and resolves their complaints. He or she takes care of customer service to guests from their arrival to departure.
Hotel Manager: A Hotel Manager is responsible for overseeing budgeting and financial management. He or she plans organizes and directs hotel services such as reception, concierge, reservations, food and beverage operations, and housekeeping.
Guest Service Associate Jobs and Salaries
Guest Service Associate
Contractual/Permanent
- Starting Salary 12000
Job Description
A Guest Service Associate is a hospitality specialist who usually works in hotels, spas and other hospitality settings. He or she provides front desk services to guests, processes their payments and acts as point of contact for guests on various matters and facilitates their requests providing them customer service.
Salary Description
The salary of a Guest Service Associate varies depending on the skills, experience, size, and structure of the employing organization. The average Guest Service Associate's salary is Rs. 167,521 per annum in India.
What is the job outlook for Guest Service Associate?
The hospitality industry is constantly expanding with the increasing demand for Guest Service Associates. There are ample opportunities in the industry to advance the career to higher-level positions. Post-COVID, there is an expected tremendous increase in the hospitality business after the removal of travel restrictions. Hotels have started hiring candidates in a high number with new properties and concepts coming to the hospitality industry. Companies are more likely to expand talent with new hiring in their companies during mid-summer as people take leave with their children and travel out stations and stay in resorts and hotels. It is peak time in the hospitality sector.
Student Also Liked:
Frequently Asked Questions for Guest Service Associate
Que. What is the average salary of a Guest Service Associate?
Ans.The average salary of a Guest Service Associate is Rs. 167,521 per annum.
Que. What is the minimum required degree to become a Guest Service Associate?
Ans.The minimum requirement to become a Guest Service Associate is the successful completion of a bachelor’s degree.
Que. What are top recruiters of Guest Service Associates?
Ans.We have listed below the top recruiters of Guest Service Associates:
The Leela Palace, New Delhi
Taj Lake Palace, Udaipur
The Oberoi
The Lodhi
Rajmahal Palace Raas, Jaipur
Suryagarh
The Oberoi Udaivilas
Que. What is the average fee for a Bachelor of Hotel Management?
Ans.The average fee for a Bachelor of Hotel Management is Rs. 300,000 to Rs. 10,00,000 per annum.
Que. What are other relevant job roles to Guest Service Associate?
Ans.The job roles relevant to Guest Service Associate are listed below:
Receptionist
Front Desk Executive
Hotel Manager
Restaurant Manager
Bartender
Que. What is Guest Service Associate?
Ans.A career as Guest Service Associate requires providing front-desk assistance to guests. He or she greets clients, locate allocated rooms, processes check-ins and check-outs, process payments, book reservations, and shipping support.
You might also be interested in
Questions related to Guest Service Associate
Hero rupee loan CUSTOMER. CARE HELPLINE NUMBER (+91) 7980625733call 8961182879 call
Online Refund Call Customer. Care Helpline number $(+91) 9508359634=9508359634$ call now Toll free/$(+9508359634+) All Releted Online Refund Call Customer. Care Helpline number (+9$1)$ 9508359634=9508359634 call now Toll free/(+9508359634+) All Releted
Answer laterSelect your reason of reporting
Explore Related Careers
Did you know?
Fact 1
Koshu Nishiyama Onsen Keiunkan is the oldest hotel in the Japan
Fact 2
The contribution of Travel and Tourism industry in India more than 7.6 Trillion USD alone in India
Fact 3
There is an increasing popularity of ghost hunting and haunted hotels
Fact 4
Women contribute to 55 per cent of Global Hotel Workforce
Fact 5
There is an increasing popularity of robots in the hospitality industry as receptionist, bellhops, butlers and pizza makers
