- Guest Service Associate
Who is a Guest Service Associate?
“Hospitality is almost impossible to teach. It’s all about hiring the right people.” ~ Danny Meyer, CEO of Union Square Hospitality Group
Are you searching for a Guest Service Associate job description? A Guest Service Associate is a hospitality professional responsible for providing front desk assistance to guests. He or she greets clients, helps them locate allocated rooms and processes check-ins and check outs. He or she ensures facilitation of services with compliance with the hotel's safety policies and regulations.
Guest Service Associate in a Nutshell
Guest Service Associate meaning: A Guest Service Associate is a primary point of contact who acts as a front desk executive in hotels and other relevant hospitality establishments. His or her responsibilities involve coordinating hotel personnel and ensuring satisfaction of guests with the customer service.
Quick Facts for Guest Service Associate
Male, Female, Others
A career as Guest Service Associate is suitable for everyone regardless of gender. Aspirants must possess Guest Service Associate skills and relevant qualifications to acquire the role.
Any special needs
A career as Guest Service Associate is not suitable for candidates with special needs. Those who want to acquire the role of Guest Service Associate are required to be physically fit.
Table of Contents for Guest Service Associate
What is the role of Guest Service Associate?
A Guest Service Associate is a professional responsible for providing front desk assistance to guests in hotels or other similar hospitality establishments. He or she greets guests and assigns them their rooms, processes check-in and check-outs. He or she manages reservations, takes calls and correspondence to guests and relevant departments to fulfil requests of clients. Besides, being the primary point of contact a Guest Service Associate also coordinates with hot personnel to ensure guests are satisfied with services provided to them.
A Guest Service Associate job responsibilities include managing PBX telephone systems that involves answering calls on major city attractions, services, dining, policies and directions.
A Guest Service Associate facilitates services to guests. He or she greets them, helps them in allocating their assigned rooms, and provides required products to them. A Guest Service Associate also completes transactions by entering data into the POS system.
A Guest Service Associate is responsible for processing customer payments. He or she utilises IBM POS technology for processing customer payments.
A Guest Service Associate is responsible for booking individual and group reservations. He or she uses corporate base POS systems to complete transactions. A Guest Service Associate provides customer-oriented service, hosts special events and rental facilities.
Providing Shipping Support
The role of Guest Service Associate involves providing logistical expertise and international shipping support to USG and DoD members travelling domestically or abroad.
Types of a Guest Service Associate
There are types of Guest Service Associate roles. We have provided details of varying roles and responsibilities offered in Guest Service Associate jobs.
Front Desk Executive: A front desk executive is a professional responsible for controlling the flow of people through the organisation. He or she is responsible for answering calls, overseeing front office operations and attending guests.
Receptionist: A receptionist is responsible for setting appointments, filing, record keeping and other office tasks. He or she is also known as a desk clerk. A receptionist is an administrative support position.
What is the workplace/work environment of Guest Service Associate like?
A Guest Service Associate works in a hotel, spa or other hospitality environment. He or she is required to provide assistance to guests and facilitate their requests, invoicing their payments, allocating them their reserved rooms in the hotels and other such Guest Service Associate work responsibilities.
Does Guest Service Associate require travelling?
A Guest Service Associate works in a hospitality setting. He or she is not required to travel as he or she is not assigned with any field job.
A Guest Service Associate works on a full-time basis. There is not any part-time, hourly basis, on-call or work from home provided in this career.
A career as Guest Service Associate does not require to work in a certain shift. He or she may often be required to work on holidays and weekends.
A Guest Service Associate may find numerous opportunities both contractual as well as permanent basis. It depends on the requirements of the employing organisation. Several employers hire Guest Service Associates on a contract basis and based on their performance they are further provided with a permanent role.
Presence in Geographical Area
A Guest Service Associate job demands working under frequent time pressure and processing clients’ requests.
A Guest Service Associate job demands working under frequent time pressure and processing clients’ requests.
A career as Guest Service Associate often requires working extended hours on weekends, holidays and season. He or she may often be required to work on rotational shifts.
Weekly Hours of Work
Min 40 Hours
The work hours of Guest Service Associates vary from organisation to organisation. He or she is required to work on odd hours. He or she works on rotational shifts and is required to work extended hours, weekends and holidays. A Guest Service Associate often requires to work overtime during peak season.
How to become a Guest Service Associate?
What are the skills and qualities required to become a/an Guest Service Associate?
Aspirants who want to pursue a Guest Service Associate career are required to pursue several skill sets. We have listed below major Guest Service Associate skills.
Communication Skills: A Guest Service Associate is required to communicate with people on a daily basis. He or she is responsible for maintaining and nurturing professional as well as personal relationships through effective communication.
Flexibility: A Guest Service Associate must be able to work on flexible schedules. He or she may often be required to work on weekends and holidays.
Adaptability Skills: A career as Guest Service Associate demands being adaptable to changing conditions and keeping himself or herself updated with the new developments in the hotel industry.
Business Sense: A career as a Guest Service Associate demands strong business knowledge. He or she is required to understand the business aspects of the industry and how to attract clients and develop good relationships with them to fetch more business.
Problem Solving Skills: The role of Guest Service Associate demands working under pressure. He or she works with a diverse range of people and is required to resolve various issues in a calm manner.
Scroll and keep reading to know more about Guest Service Associate salary and job market.
Which certifications and internships can be helpful in becoming Guest Service Associate?
We have listed below top major Guest Service Associate courses. Aspirants may opt for these courses to upgrade their skills and knowledge.
After completion of an academic programme in hospitality or relevant specialisation or during the semester break of an academic programme, candidates are required to opt for internships. A hotel management internship or Guest Service Associate internship may provide them with the exposure and knowledge of functioning in the industry. It also increases the chances of acquiring a full-time job role as Guest Service Associate.
Career Path Progression for Guest Service Associate
To opt for a career as Guest Service Associate, candidates need to start from an entry-level position and further with the experience in the hospitality industry they progress to senior level positions.
Guest Service Associate: A Guest Service Associate is a hospitality professional who holds the responsibility to attend guests and resolves their complaints. He or she takes care of customer service to guests from their arrival to departure.
Hotel Manager: A Hotel Manager is responsible for overseeing budgeting and financial management. He or she plans, organises and directs hotel services such as reception, concierge, reservations, food and beverage operations and housekeeping.
Guest Service Associate Jobs and Salaries
Guest Service Associate
- Starting Salary 12000
A Guest Service Associate is a hospitality specialist who usually works in hotels, spas and other hospitality settings. He or she provides front desk services to guests, processes their payments and acts as point of contact for guests on various matters and facilitates their requests providing them customer service.
The salary of Guest Service Associate varies depending on the skills, experience, size and structure of the employing organisation. The average Guest Service Associate salary is Rs. 167,521per annum in India, according to payscale.com.
What is the job outlook for Guest Service Associate?
The hospitality industry is constantly expanding with the increasing demand of Guest Service Associates. There are ample opportunities in the industry to advance the career to higher level positions. Post COVID, there is an expected tremendous increase in the hospitality business after the removal of travel restrictions.
Frequently Asked Questions for Guest Service Associate
Que. What is the average salary of a Guest Service Associate?Ans.
The average salary of a Guest Service Associate is Rs. 167,521 per annum.
Que. What is the minimum required degree to become a Guest Service Associate?Ans.
The minimum requirement to become a Guest Service Associate is successful completion of a bachelor’s degree.
Que. What are top recruiters of Guest Service Associates?Ans.
We have listed below top recruiters of Guest Service Associates:
The Leela Palace, New Delhi
Taj Lake Palace, Udaipur
Rajmahal Palace Raas, Jaipur
The Oberoi Udaivilas
Que. What is the average fee for a Bachelor of Hotel Management?Ans.
The average fee of the Bachelor of Hotel Management is Rs. 300,000 to Rs. 10,00,000 per annum.
Que. What are other relevant job roles to Guest Service Associate?Ans.
The job roles relevant to Guest Service Associate are listed below:
Front Desk Executive
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