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Who is a Hotel Manager?
Train people well enough so they can leave, treat them well enough so they don’t want to ~ Sir Richard Branson
In career as hotel manager, individuals are senior-level job roles that come with the responsibility of managing the hotel staff and services provided to clients and hotel guests. On a visit to the hotel, you might have been bestowed by the courteous behaviour of hotel staff to make you feel special. The decoration of flowers might have attracted you at the first glance. Do you the one who manages and supervises the whole staff to bring you the best services is the hotel manager. Individuals in the hotel management career path, negotiate on contracts with vendors providing various services in the hotel. Students can pursue Bachelor of Hotel Management, Master of Hotel Management and Catering Technology to become hotel managers. Here, in this article, we will discuss the details of a hotel management career, how to get into hotel management career, hotel manager education requirements, is hotel management a good career, hotel manager skills.
Hotel Manager in a Nutshell
Individuals who opt for a career as a hotel manager are responsible for the success and failure of the hotel services as his or her role comes with the responsibility of supervision and providing the best possible service to the clients. Individuals in the hotel management career manage the hotel staff, assign them tasks and inspect their work.
Quick Facts for Hotel Manager
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Industry
Hospitality
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Suitable for
Male, Female, Others
A career as a hotel manager is suitable for every individual of each race, gender or other preferences. The industry is dominated by male counterparts and female employees are underrepresented in senior management. Anybody having a willingness to strive for more can succeed in the career.
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Any special needs
No
A career as a hotel manager is not suitable for individuals with special needs. It can be stressful several times in managing the hotel staff and reviewing their work to ensure the clients or hotel guests get their best experience.
Table of Contents for Hotel Manager
What is the role of Hotel Manager?
Are you searching for how to become a hotel manager? Well, then you must be aware of the work responsibilities of a hotel manager. A hotel management career comes with the responsibility of managing the hotel staff. Individuals who opt for a career as a hotel manager are responsible for planning, organising and directing hotel services including reception, concierge services and reservations, food and beverage and other operations. He or she oversees guest services, accounting and marketing for general management.
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Planning
A hotel manager work responsibilities include planning accommodation, catering and other services. He or she is responsible for developing financial plans and control expenditures for the hotel.
Managing the staff
A hotel manager is responsible for assigning the duties of hotel staff and supervising them. He or she inspects their work and provides them with the required training to ensure it meets clients’ needs.
Promotions
A hotel manager is responsible for maintaining the public image of the hotel by providing the clients with expected services and showing them courtesy to get positive feedback.
Increasing Profitability
A hotel manager plays a crucial role in managing budget, maintaining statistical and financial records. He or she is responsible for setting and achieving sales and profit targets.
Customer Support
A hotel manager job duties include providing customer support and responding to their queries and complaints. He or she has to address clients’ problems and resolve them.
Types of a Hotel Manager
Are you searching for types of hotel managers in the hospitality industry? There are types of hotel managers who owe a respective department of duties of supervision and management in the hotel management career path.
Property Manager: A property manager is responsible for overseeing the everyday operations of the hotel and reporting the business performance of the hotel to the area manager. The role requires a minimum f three years of work experience.
Sales Manager: A sales manager is responsible for promoting the sales of the hotel by reaching out to the old clients and making new accounts for the hotel. It may include promoting the referral activities among past clients and providing them discounts to generate steady sales of services.
Food and Beverage Manager: A food and beverage manager is a hospitality professional who oversees the ingredients for food and beverage preparation to serve guests. He or she is responsible for sourcing supplies, scheduling and training the staff to prepare menus.
Front Office Manager: A front office manager’s job is similar to that of a hotel receptionist. He or she is responsible for overseeing guest check-in and check out. A front office manager is responsible for responding to requests and complaints of guests.
What is the workplace/work environment of Hotel Manager like?
In career as hotel manager, individuals spend his or her most working hours in an office environment. He or she is also required to perform duties throughout the hotel environment. A hotel manager is responsible for addressing the problems and concerns of the gusts and troubleshooting them. He or she must be proficient in communication and stay well dressed. A hotel manager job demands courteous behaviour towards the guests to build up positive feedback and generate a steady business. He or she has to work on rotational shifts including late nights and holidays.
Does Hotel Manager require travelling?
Not Likely
Travelling is not required in a career as a hotel manager. Individuals who opt for a career as a hotel manager are responsible for supervising the inside staff of the hotel.
Employment Shifts
Full Time
No, a hotel manager career does not fall into a certain shift. It varies depending on various factors. A hotel remains functional on late nights, weekends and bank holidays so the hotel manager also. A hotel manager may work on rotational shifts.
Employment Nature
Contractual, Permanent
In career as hotel manager, individuals find employment on both bases contractual as well as permanent. The nature of employment depends on the requirements of the hotel depending on various factors.
Work Place
Hotel
Individuals who opt for a career as a hotel manager work in hotels supervising the work of hotel employees. He or she inspects the services provided by the hotel staff to ensure it meets the guests’ requirements.
Presence in Geographical Area
Semi-urban, Urban
Most hotels are located either in semi-urban areas or urban areas. There are negligible opportunities for hotel managers in rural areas unless and until it possesses some historic significance or close to an ancient monument that has its own history.
Time Pressure
Likely
Yes, a hotel manager's daily routine demands working under immense pressure. In career as hotel manager, individuals have to manage multiple tasks and ensure clients stay satisfied with the services of the hotel provided to them.
Overtime Details
Individuals who opt for a career as a hotel manager are usually required to work stretched hours of the day. He or she is often required to work on late nights, evenings, weekends and on bank holidays. Their working shifts may vary.
Weekly Hours of Work
Min 45 Hours
The working hours of a hotel manager vary depending on the hotel setting and its location. Hotels usually function regular unsocial hours such as late nights, weekends and on bank holidays. Hotel manager’s working hours are usually stretched and may often restrict social and family life.
How to become a Hotel Manager?
Steps to become a Hotel Manager
What are the skills and qualities required to become a/an Hotel Manager?
You must be wondering that how to become a hotel manager? So, in this section, we will be answering the most commonly asked question that how to get into a hotel management career. In order to make a career as hotel manager, one must possess some skills. Some hotel manager skills are mentioned below:
Organising skills: A hotel manager has to perform multiple tasks in a limited time. He or she has to inspect the services provided to clients by hotel staff and supervise them. A hotel manager has to ensure the guests get their best time experience in the hotel.
Interpersonal skills: Individuals who opt for a career as a hotel manager have to assign the hotel staff their respective duties. He or she has to supervise their work to ensure the work is done to meet the clients’ requirements.
Communication skills: A hotel manager has to greet guests and respond to their requests and complaints. He or she has to provide guidelines to hotel staff to ensure the duties performed by them meet the desired goals and appeal to the clients.
Leadership skills: A hotel manager is accountable for the success as well as the failure of the hotel. He or she has to manage the whole staff being a productive leader. In career as hotel manager, individuals play a key role to set up a communication system to avoid any mismanagement.
Financial Management: A hotel manager oversees the financial aspects of the hotel’s business. He or she is responsible for promoting the hotel brand and its services. A hotel manager manages the budget, plans to increase profitability and control expenditure.
Popular Online Hospitality Courses and Certifications
Which certifications and internships can be helpful in becoming Hotel Manager?
We have mentioned below major careers that may help you aspiring individuals to upgrade their skills and help them to take up the role of the hotel manager.
Internship Availability
Individuals enrolled in hotel management course are also required to undergo internships during the semester break or after the completion of the academic programme. Individuals may also get a stipend of Rs. 8000 to Rs. 15,000 monthly on their training period. A hotel management intern day to day duties include attending to clients, handling the front office, providing support in managing the kitchen and working on other job roles in the hotel management career path.
Career Path Progression for Hotel Manager
Assistant Hotel Manager: An assistant hotel manager is responsible for providing support to the hotel manager in administrative and operational tasks. He or she handles correspondence, assigns tasks to hotel staff and monitors them in absence of hotel manager.
Hotel Manager: A hotel manager role comes with a range of supervisory responsibilities. He or she hires, trains and manages the hotel staff to maintain the efficient functioning of the hotel and meeting the guests’ requirements.
Hotel Manager Jobs and Salaries
Assistant Hotel Manager
- Starting Salary 17000
Job Description
An assistant hotel manager is responsible for coordinating duties in various departments such as housekeeping, front office, food and beverage teams. He or she provides training to the hotel staff and troubleshoots complaints of customers and provides the necessary support.
Salary Description
An entry-level assistant hotel manager could earn more than Rs. 200,000 per annum. A senior-level assistant hotel manager could earn more than Rs. 300,000 per annum.
What is the job outlook for Hotel Manager?
There are numerous departments functioning in the hotel industry such as operations, accounting, security, food and beverage. Aspiring individuals can opt for their prefered departments and send applications to hotels. The hotel management career path is constantly expanding resulting in producing a vast number of job opportunities for aspiring hotel management professionals. There are numerous opportunities for a hotel management graduate in the hospitality industry. Now, people want to move out of their homes and go for vacations in exotic places or they just want to explore. The hospitality industry including other industries was affected globally due to COVID-19. There are still some places where travelling is prohibited. It has resulted in an urge of moving out of the home to spend days in a hotel and explore other places. It has provided a constant business to the hotel management career since a drop has been seen in COVID cases.
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Frequently Asked Questions for Hotel Manager
Que. What is the minimum requirements to become a hotel manager?
Ans.Candidates with a minimum of a bachelor’s degree in hotel management and 4 to 5 years of work experience in the hotel industry are preferred for the role of a hotel manager.
Que. What is the average fee of the Bachelor of Hotel Management?
Ans.A bachelor of hotel management fee generally ranges from Rs. 300,000 to Rs. 1,000,000.
Que. What is the average salary offered to freshly graduates of a Bachelor of Hotel Management programme?
Ans.The average salary offered to individuals in placements of Bachelor of Hotel Management programme varies depending on the institution. The average salary offered to them generally ranges Rs. 600,000 per annum.
Que. What are the top hotel management colleges in India?
Ans.We have mentioned below top hotel manager colleges in India.
University Institute of Hotel Management and Tourism, Punjab University, Chandigarh
Maharashtra State Institute of Hotel Management and Catering Technology, Pune
MS Ramaiah College of Hotel Management, Bangalore
Que. What is the average salary of hotel managers in India?
Ans.The average salary of a hotel manager in India is Rs. 466,881 per annum.
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