- Hotel Manager
Who is a Hotel Manager?
Train people well enough so they can leave, treat them well enough so they don’t want to ~ Sir Richard Branson
On a visit to the hotel, you might have been bestowed by the courteous behaviour of hotel staff to make you feel special. The decoration of flowers might have attracted you at the first glance. Do you the one who manages and supervises the whole staff to bring you the best services is the hotel manager. A hotel manager is a senior level job role which comes with the responsibility of managing the hotel staff and services provided to clients and hotel guests. He or she is the one to negotiate on contracts with vendors providing various services in the hotel.
Hotel Manager in a Nutshell
A hotel manager is responsible for the success and failure of the hotel services as his or her role comes with the responsibility of supervision and providing the best possible service to the clients. He or she manages the hotel staff, assigns them tasks and inspects their work.
Quick Facts for Hotel Manager
Male, Female, Others
A career as a hotel manager is suitable for every individual of each race, gender or other preferences. The industry is dominated by male counterparts and female employees are underrepresented in senior management. Anybody having a willingness to strive for more can succeed in the career.
Any special needs
A career as a hotel manager is not suitable for individuals with special needs. It can be stressful several times in managing the hotel staff and reviewing their work to ensure the clients or hotel guests get their best experience.
Table of Contents for Hotel Manager
What is the role of Hotel Manager?
Are you searching for how to become a hotel manager? Well, then you must be aware of the work responsibilities of a hotel manager. A hotel manager career comes with the responsibility of managing the hotel staff. A hotel manager is responsible for planning, organising and directing hotel services including reception, concierge services and reservations, food and beverage and other operations. He or she oversees guest services, accounting and marketing for general management.
A hotel manager work responsibilities include planning accommodation, catering and other services. He or she is responsible for developing financial plans and control expenditures for the hotel.
Managing the staff
A hotel manager is responsible for assigning the duties of hotel staff and supervising them. He or she inspects their work and provides them with the required training to ensure it meets clients’ needs.
A hotel manager is responsible for maintaining the public image of the hotel by providing the clients with expected services and showing them courtesy to get positive feedback.
A hotel manager plays a crucial role in managing budget, maintaining statistical and financial records. He or she is responsible for setting and achieving sales and profit targets.
A hotel manager job duties include providing customer support and responding to their queries and complaints. He or she has to address clients’ problems and resolve them.
Types of a Hotel Manager
Are you searching for types of hotel managers in the hospitality industry? There are types of hotel managers who owe a respective department of duties of supervision and management in the hotel.
Property Manager: A property manager is responsible for overseeing everyday operations of the hotel and report the business performance of the hotel to the area manager. The role requires a minimum f three years of work experience.
Sales Manager: A sales manager is responsible for promoting the sales of the hotel by reaching out to the old clients and making new accounts for the hotel. It may include promoting the referral activities among past clients and providing them discounts to generate steady sales of services.
Food and Beverage Manager: A food and beverage manager is a hospitality professional who oversees the ingredients for food and beverage preparation to serve guests. He or she is responsible for sourcing supply, scheduling and training the staff to prepare menus.
Front Office Manager: A front office manager’s job is similar to that of a hotel receptionist. He or she is responsible for overseeing guest check-in and check out. A front office manager is responsible for responding to requests and complaints of guests.
What is the workplace/work environment of Hotel Manager like?
A hotel manager spends his or her most working hours in an office environment. He or she is also required to perform duties throughout the hotel environment. A hotel manager is responsible for addressing the problems and concerns of the gusts and troubleshoot them. He or she must be proficient in communication and stay well dressed. A hotel manager job demands courteous behaviour towards the guests to build up positive feedback and generate a steady business. He or she has to work on rotational shifts including late nights and holidays.
Does Hotel Manager require travelling?
Travelling is not required in a career as a hotel manager. A hotel manager is responsible for supervising the inside staff of the hotel.
No, a hotel manager career does not fall into a certain shift. It varies depending on various factors. A hotel remains functional on late nights, weekends and bank holidays so the hotel manager also. A hotel manager may work on rotational shifts.
A hotel manager finds employment on both bases contractual as well as permanent. The nature of employment depends on the requirements of the hotel depending on various factors.
A hotel manager works in hotel supervising the work of hotel employees. He or she inspects the services provided by the hotel staff to ensure it meets the guests’ requirements.
Presence in Geographical Area
Most hotels are located either in semi-urban areas or urban areas. There are negligible opportunities for hotel managers in rural areas unless and until it possesses some historic significance or close to an ancient monument that has its own history.
Yes, a hotel manager's daily routine demands working under immense pressure. He or she has to manage multiple tasks and ensure clients stay satisfied with the services of the hotel provided to them.
A hotel manager usually requires to work stretched hours of the day. He or she often requires to work on late nights, evenings, weekends and on bank holidays. Their working shifts may vary.
Weekly Hours of Work
Min 45 Hours
The working hours of a hotel manager vary depending on the hotel setting and its location. Hotels usually function regular unsocial hours such as late nights, weekends and on bank holidays. Hotel manager’s working hours are usually stretched and may often restrict social and family life.
How to become a Hotel Manager?
What are the skills and qualities required to become a/an Hotel Manager?
Organising skills: A hotel manager has to perform multiple tasks in a limited time. He or she has to inspect the services provided to clients by hotel staff and supervise them. A hotel manager has to ensure the guests get their best time experience in the hotel.
Interpersonal skills: A hotel manager has to assign the hotel staff with their respective duties. He or she has to supervise their work to ensure the work is done to meet the clients’ requirements.
Communication skills: A hotel manager has to greet guests and respond to their requests and complaints. He or she has to provide guidelines to hotel staff to ensure the duties performed by them meet the desired goals and appeals to the clients.
Leadership skills: A hotel manager is accountable for success as well as the failure of the hotel. He or she has to manage the whole staff being a productive leader. A hotel manager plays a key role to set up a communication system to avoid any mismanagement.
Financial Management: A hotel manager oversees the financial aspects of the hotel’s business. He or she is responsible for promoting the hotel brand and its services. A hotel manager manages the budget, plans to increase profitability and control expenditure.
Which certifications and internships can be helpful in becoming Hotel Manager?
We have mentioned below major careers that may help you aspiring individuals to upgrade their skills and help them to take up the role of the hotel manager.
Individuals enrolled in hotel management course are also required to undergo internship during the semester break or after the completion of the academic programme. Individuals may also get a stipend of Rs. 8000 to Rs. 15,000 monthly on their training period. A hotel management intern day to day duties include attending clients, handling front office, providing support in managing kitchen and work on other hotel management roles.
Career Path Progression for Hotel Manager
Assistant Hotel Manager: An assistant hotel manager is responsible for providing support to the hotel manager in administrative and operational tasks. He or she handles correspondence, assigns tasks to hotel staff and monitors them in absence of hotel manager.
Hotel Manager: A hotel manager role comes with a range of supervisory responsibilities. He or she hires, trains and manages the hotel staff to maintain the efficient functioning of the hotel and meeting the guests’ requirements.
Hotel Manager Jobs and Salaries
Assistant Hotel Manager
- Starting Salary 17000
An assistant hotel manager is responsible for coordinating duties in various departments such as housekeeping, front office, food and beverage teams. He or she provides training to the hotel staff and troubleshoots complaints of customers and provides the necessary support.
An entry-level assistant hotel manager could earn more than Rs. 200,000 per annum. A senior-level assistant hotel manager could earn more than Rs. 300,000 per annum.
What is the job outlook for Hotel Manager?
There are numerous departments functioning in the hotel industry such as operations, accounting, security, food and beverage. Aspiring individuals can opt for their prefered departments and send applications to hotels. The hospitality industry is constantly expanding resulting in producing a vast number of job opportunities for aspiring hotel management professionals. There are numerous opportunities for a hotel management graduate in the hospitality industry. Now, people want to move out of their homes and go for vacations in exotic places or they just want to explore. The hospitality industry including other industries was affected globally due to COVID-19. There are still some places where travelling is prohibited. It has resulted in an urge of moving out of the home to spend days in a hotel and exploring other places. It has provided a constant business to the hospitality industry since a drop has seen in COVID cases.
Frequently Asked Questions for Hotel Manager
Que. What is the minimum requirements to become a hotel manager?Ans.
Candidates with a minimum of a bachelor’s degree in hotel management and 4 to 5 years of work experience in the hotel industry are preferred for the role of a hotel manager.
Que. What is the average fee of the Bachelor of Hotel Management?Ans.
A bachelor of hotel management fee generally ranges from Rs. 300,000 to Rs. 1,000,000.
Que. What is the average salary offered to freshly graduates of a Bachelor of Hotel Management programme?Ans.
The average salary offered to individuals in placements of Bachelor of Hotel Management programme varies depending on the institution. The average salary offered to them generally ranges Rs. 600,000 per annum.
Que. What are the top hotel management colleges in India?Ans.
We have mentioned below top hotel manager colleges in India.
Que. What is the average salary of hotel managers in India?Ans.
The average salary of a hotel manager in India is Rs. 466,881 per annum.
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