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Post Graduate Diploma in Customer Relationship Management at SCDL Pune Offline Course
Approved by AICTE
24 Months
Distance
65,000Quick Facts
Total Fees 65.00 K | Seats 250 |
Fees Details
General
₹ 65.00 K
Disclaimer: Data for total fees has been calculated based on all years/semesters as provided by the college. The actual fees may vary.
Course Details
MODE
DistanceDURATION
24 MonthsPost Graduate Diploma in Customer Relationship Management (PGDCRM) is a two-year distance mode postgraduate Course offered by Symbiosis Centre for Distance Learning recognized by All India Council for Technical Education (AICTE).
Post Graduate Diploma in Customer Relationship Management program aims to address the growth in service industry and the need for leadership skills in services marketing and managing the customer supplier relationship. The program curriculum is designed to equip students with knowledge and skills related to services marketing, customer service, customer retention / relationship management, call centre management, account management, service design and service quality management. Emphasis is laid on customer satisfaction and loyalty, data management, sales force automation and the current and future status of CRM.
Eligibility Criteria
- Bachelor degree holder / Graduate in any discipline from a recognised University.
- International / SAARC Graduate from a recognised / accredited University /Institution.
- Students who have appeared for final year of examination of their bachelor's degree program and are awaiting results can also apply, subject to successfully completing their bachelor's degree program / graduation within the time period specified by SCDL.
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