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Quick Facts

Medium Of Instructions	Mode Of Learning	Mode Of Delivery
English	Self Study	Video and Text Based

Course Overview

The Customer-Centric Innovation course is one of the six courses of the MicroMasters programme. This Customer-Centric Innovation training is all about launching a successful innovation. It is research-based and strategically designed. It follows all the factors for success in innovation. The importance of all the factors responsible for success such as team organization, innovation culture, technology development, and scouting stage is thoroughly emphasized in this course. The metrology to find the unmet needs of customers so that the customer-centric innovation turns into reality.

The customer-Centric Innovation certification course is highly interactive. Here a series of individual and group exercises are practiced for a deeper understanding of Customer-Centric innovation. Several case studies of real-life customer-centric innovation from companies will be handed. These real-life examples will help decide on better strategies and methods for effective outcomes. Customer-Centric Innovation training is specifically beneficial to Product Managers, Engineers, Process managers, and Marketing managers for their career upliftment.

After completing this course, the candidates will be benefited from a valuable certificate. This certificate is shareable on all platforms including Linkedin. One added benefit is that it will also help gain MicroMasters credentials. On completing the Customer-Centric Innovation online course and the other 5 courses, the candidates will seal this credential for themselves.

The Highlights

MicroMasters program
Instructor paced
Shareable certificate
Case studies
Online lectures
Group exercises
Discussion forum
Duration 6 weeks
Verified by RWTH Aachen University

Programme Offerings

Online lectures
Case Studies
discussion forum
Group exercises

Courses and Certificate Fees

Fees Informations	Certificate Availability	Certificate Providing Authority
INR 16571	yes	RWTH Aachen University, Aachen

The details for the Customer-Centric Innovation certification fee charges are mentioned below:

The candidates enrolled in the audit track won’t have to pay any fee.
The candidates enrolled in the verified track will have to pay Rs. 16,571 .

Fee Category	Amount In Rs.
CERTIFICATION	Rs. 16,571

Eligibility Criteria

Education

There is no mandatory education requirement for this Customer-Centric Innovation training. Candidates from any discipline can apply for this course. But if the candidates wish to benefit from this course they can first complete the MTI001x program.

Certification Qualifying details

Only the verified candidates are allowed to earn a certificate for this course. According to edX’s policy, the audit candidates can complete the Customer-Centric Innovation certification by edX free of cost but no certificate will be given to them. For availing of a certificate, the audit candidates can upgrade by doing the specified payment or they can apply for financial assistance.

What you will learn

Customer serviceKnowledge of Product ManagementKnowledge of engineering

The Customer-Centric Innovation course is centred around innovative practices. Case studies offer a practical and reliable method of learning. Some of the key learning points that the candidates will access from this Customer-Centric Innovation certification syllabus are given below:

Borrowing innovative examples from other businesses.
Applying methods on how to organize one’s team better.
Learning how to implement innovative strategies.
Learning the skills of employing customer-centric approaches.
Getting insights into the importance of technology development in organizations.
Learning how to deploy advanced metrologies.
Learning skills regarding the identification of customer needs.
Getting insights about managing the first stages of “fuzzy” in innovation.
Using the enriching tools and applying them for career development.
Learning to develop new business strategies and applying the same in the business run by them or new business to be started.

Who it is for

EntrepreneurMarketing ManagerManagement ConsultantProduct Manager

The candidates who belong to any discipline and are interested to know about innovation in the business segment

The candidates who desire to build their careers as Product Manager, Entrepreneur, Management Consultant, Marketing Manager, etc

Admission Details

The admission steps for enrolling in this Customer-Centric Innovation classes as well as in any course on edX’s platform are given below. Kindly, follow accordingly:

Step 1: Open Google and click enter in this URL- https://www.edx.org/course/customer-centric-innovation

Step 2: If you don’t have an existing account then register and fill up the required information.

Step 3: Then Sign in with your registered email id and password.

Step 4: Enrol on the “Enrol” tab, displayed on the course page.

Step 5: Choose the verified track and pay the amount displayed.

Step 6: You can also access the course through the audit track.

Step 7: The audit candidates can upgrade and pay for the certificate.

Step 8: The financially weaker candidates can fill up the financial assistance form for a 90 % discount coupon. For further queries, ask questions on the Help Center tab.

Instructors

RWTH Aachen University, Aachen Frequently Asked Questions (FAQ's)

1: What is the course type for Customer-Centric Innovation program?

edX courses are of two types. Self-paced and Instructor paced. This program is instructor-paced.

2: What is MTI001x given in the prerequisites on the website?

MTI001x is one of the courses under the MicroMasters Programme of edX. MTI001x is Managing Disruptive Change, its prior knowledge will prove beneficial for the Customer-Centric Innovation course.

3: How many courses do I need to complete for gaining the MicroMasters credential?

For gaining the MicroMasters credential, the completion of all six courses is mandatory. The candidates can choose according to their wishes but following the chronological order is recommended.

4: Who can enrol for the MicroMasters program?

edX’s MicroMasters program is open to all. There is no qualifying requirement. Anyone interested to learn more about this subject can enrol.

5: Where can I know more about the MicroMasters program?

The candidates who wish to know more about the MicroMasters program can check it on the edX MicroMasters page.

6: How much effort will I have to put up for this Customer-Centric Innovation online course?

This program requires 6-8 hours of effort per week. The candidates can learn swiftly and in a better way within these hours.

7: Will this course offer financial assistance?

edX offers financial assistance in most courses. The candidates can check on the course website.

8: Who is the instructor for this program?

The instructor for this program is Professor Frank T. Piller from RWTH Aachen University.

9: Is the Certificate shareable on Linkedin?

The Certificate earned from edX’s courses is shareable on varied online platforms. Yes, it is shareable on Linkedin as well.

10: Can I get 100 % financial aid in this course?

The candidates who fulfill the required criteria given the financial assistance segment will get 90% financial aid. For further assistance ask in the “Help Center” or email the edX concerned authorities.