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Quick Facts

Medium Of InstructionsMode Of LearningMode Of Delivery
EnglishSelf Study, Virtual ClassroomVideo and Text Based

Courses and Certificate Fees

Fees InformationsCertificate AvailabilityCertificate Providing Authority
INR 14032yesThe University of Newcastle, Newcastle

The Syllabus

  • Defining high conflict
  • Recognising high-conflict behaviours

  • When do unmanaged emotions become high-conflict?
  • How does high-conflict behaviour affect theworkplace, the individual and others?

  • Predictive behaviour patterns of high-conflict people
  • De-escalating and responding to high conflict

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