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    Quick Facts

    Medium Of InstructionsMode Of LearningMode Of Delivery
    EnglishSelf Study, Virtual ClassroomVideo and Text Based

    Courses and Certificate Fees

    Fees InformationsCertificate AvailabilityCertificate Providing Authority
    INR 14189yesThe University of Newcastle, Newcastle

    The Syllabus

    • Defining high conflict
    • Recognising high-conflict behaviours

    • When do unmanaged emotions become high-conflict?
    • How does high-conflict behaviour affect theworkplace, the individual and others?

    • Predictive behaviour patterns of high-conflict people
    • De-escalating and responding to high conflict

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