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Quick Facts
| Medium Of Instructions | Mode Of Learning | Mode Of Delivery |
|---|---|---|
| English | Self Study | Video and Text Based |
Course Overview
Conflict resolution is defined as the techniques and procedures used to facilitate the amicable resolution of hostilities and retaliation. Dedicated group members proactively inform the rest of the crew of their opposing ideologies or motivations and engage in collective negotiation to settle group conflicts. Conflict Resolution Skills certification course is created by the University of California, Irvine, and taught by Najla DeBow - Instructor, which is presented by Coursera.
Conflict Resolution Skills online course is developed for the learners who want to develop the listening and communication skills that will help them determine whether a conflict will be resolved positively or negatively. Conflict Resolution Skills online classes involve 4 hours and include case studies, exercises, projects, quizzes, and lectures on management, leadership, listening, and people management. After completing this course, learners will be able to formulate practical strategies for handling disputes in both official and informal contexts.
The Highlights
- Shareable certificate of completion
- Self-paced course
- 4 hours of effort
- Case studies
- 100% online content
- Flexible deadlines
Programme Offerings
- English video lectures with multiple subtitles
- 100% online content
- Learning resources
- Graded Assignments
- Graded Quizzes
- Practice Exercises
- Accessible on mobile devices
Courses and Certificate Fees
| Certificate Availability | Certificate Providing Authority |
|---|---|
| yes | Coursera |
Fee Structure
Description | Amount |
1 month, 16 hours per week | Rs. 3,224 |
3 months, 5 hours per week | Rs. 6,449 |
6 months, 3 hours per week | Rs. 9,673 |
What you will learn
After completing the Conflict Resolution Skills online certification, learners will acquire a basic understanding of the concepts associated with conflicts as well as will acquire a deep understanding of the principles of conflict resolution and conflict management. Learners will explore various strategies and methodologies involved with the process of conflict resolution like communication, active listening, and management. To manage teams and resolve conflicts within teams, learners will also develop leadership and people management skills.
Who it is for
The Syllabus
Videos
- Welcome Video
Readings
- Course Overview
- About our Guest Speakers
- Pre-Course Survey
Videos
- Active Listening Skills Lesson 1
- Active Listening Skills Lesson 2
- Case Study: Knowing When to Intervene
- Case Study: Using Active Listening Skills
- Case Study: Managing Conflict
- Book Review: MGMT
- Interview with Julie Espy
- Interview with Patrick Gough
- Active Listening Skills Debrief
Videos
- Communication Problems Lesson 1
- Solid Communication Lesson 2
- Case Study: Communication Issues
- Case Study: Getting to Collaboration
- Case Study: Communicating and Understanding
- Book Review: Now, Discover Your Strengths
- Resource: Conflict Mode Instrument
- Communication Problems and Skills Debrief
- Interview with Karen Kaye
Videos
- Usable Plan Lesson 1
- Usable Plan Lesson 2
- Case Study: Tension Between Employees
- Case Study: Facilitating a Meeting for Resolution
- Case Study: Establishing Ground Rules
- Book Review: Leadership: Theory, Application, and Skill Development
- Resource: Additional Case Studies
- Interview with Joseph Chatelle
- Usable Plan Debrief
Video
- End of Course Video
Readings
- Message from UCI Extension
- Post-Course Survey
Instructors
Articles
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