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Quick Facts

Medium Of Instructions	Mode Of Learning	Mode Of Delivery
English	Self Study	Video and Text Based

Course Overview

The Indian Institute of Management, Tiruchirappalli (IIMT), has curated the Achieving Service Excellence course to enhance middle managers’ professional management capabilities, allowing them to achieve service excellence.

This 8-weeks programme is delivered via an online direct-to-device model. The curriculum includes videos, take-home exercises, lectures, online simulation games, and case studies to provide an immersive learning journey. Plus, the Achieving Service Excellence training also includes expert case studies from Ivy League and Harvard publications.

The Achieving Service Excellence certification syllabus comprises relevant and diverse topics, including service operations, services marketing, systems design, service supply chains, and customer relationship management. The blended delivery model, integrating theoretical and practical studying, will help you grasp the concepts quickly and apply them in real-time after completing this course.

What’s more, IIM Trichy's renowned faculty members teach this course. You’ll participate in 90-minute sessions twice per week. Approximately one-third of the Achieving Service Excellence programme content will include simulation games to foster critical thinking and quick learning. Upon completing the training, you will get the certificate too.

The Highlights

Completion certificate
Course content delivered direct-to-device
IIMT’s faculty members
Course binders
Learning diary
Case studies
Online simulation games
Comprehensive syllabus
8-week programme with 2 sessions every week
Take-home exercises

Programme Offerings

Take-home exercises
IIMT’s certification
Renowned instructors
Online curriculum
90-minute sessions
Case Studies
Course binders
Online simulation games

Courses and Certificate Fees

Certificate Availability	Certificate Providing Authority
yes	IIM Tiruchirappalli

The Achieving Service Excellence programme fee is Rs. 30,000 + GST.
You can pay it via RTGS/NEFT transfer or a DD addressed to IIMT, payable at Trichy.

Achieving Service Excellence course fee structure

Course	Fees
Achieving Service Excellence	Rs. 30,000 + GST

Eligibility Criteria

The Achieving Service Excellence online course is eligible for mid-level managers from service arms and services businesses of product manufacturing companies. These candidates must have work experience spanning 3-12 years.

What you will learn

Managerial skill

Near the Achieving Service Excellence course-end, you will be adept in:

Understanding the complete lifecycle of conceiving new services
Identifying customers and their expectations
Managing customer experience
Designing service systems
The prior findings and theoretical frameworks of this space and using them to establish a system of service excellence
Being aware of the frameworks, SOPs (standard operating procedures), and tools to deploy and achieve service excellence
Develop ideas to apply the knowledge you acquire via this course

Who it is for

The Achieving Service Excellence online course is ideal for middle managers from service arms and businesses of product manufacturing organisations. It is also well-suited for service industry professionals.

Admission Details

Go to the link - https://www.iimtrichy.ac.in/OEP-calendar/details/eU5HbXZnc2RzZ25tVURkU2J4OUo0dz09/Achieving_Service_Excellence to reach the Achieving Service Excellence course webpage.
Locate and tap on the ‘Apply Online’ button. You will reach the registration webpage.
Fill up the registration form and press the ‘Sign Up’ button to register for the programme.
Submit this form (hard copy/online/scanned copy) at IIMT’s Executive Education and Consulting Office 2 weeks before the course begins.

Application Details

The Achieving Service Excellence training enrolment requires you to fill up and submit the registration form first. Here, you must fill in your full name, contact number, email address, and a selected password.