Question : Case Study 27:
A consumer ordered a new laptop online and was given a delivery timeline of seven days. However, the laptop was not delivered even after 15 days. The consumer wants to cancel the order and get a refund. Which right does the consumer have in this situation?
Option 1: Right to information
Option 2: Right to choose
Option 3: Right to seek redressal
Option 4: Right to safety
Correct Answer: Right to seek redressal
Solution : The correct answer is (c) Right to seek redressal
In this situation, where the delivery timeline was not met, and the consumer wants to cancel the order and obtain a refund, the consumer's right to seek redressal is relevant. The consumer has the right to seek a resolution to the issue, which may include canceling the order and obtaining a refund or taking other appropriate actions to address the delay and inconvenience caused.
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