Question : Case Study 35:
A consumer ordered a new laptop online and was given a delivery timeline of seven days. However, the laptop was not delivered even after 15 days. The consumer wants to cancel the order and get a refund. Which right does the consumer have in this situation?
Option 1: Right to information
Option 2: Right to choose
Option 3: Right to seek redressal
Option 4: Right to safety
Correct Answer: Right to seek redressal
Solution : The correct answer is (c) Right to seek redressal
The right to seek redressal is a consumer's right to get compensation or relief if they have been wronged by a seller or service provider. In this case, the consumer has the right to cancel the order and get a refund because the seller did not deliver the laptop on time.
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