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    Quick Facts

    Medium Of InstructionsMode Of LearningMode Of Delivery
    EnglishSelf StudyVideo and Text Based

    Courses and Certificate Fees

    Fees InformationsCertificate AvailabilityCertificate Providing Authority
    INR 16710yesUMD

    The Syllabus

    • Course Overview

    • 1.1 Module 1 Introduction
    • 1.2 Managing Customer Relationships in the Digital Environment: Introduction
    • 1.3 CRM Philosophy
    • 1.4 Economics of CRM
    • 1.5 Customer Value Equation
    • 1.6 Customer Lifetime Social Value

    • 2.1 Module 2 Introduction

    • 3.1 Module Introduction

    • 4.1 Module 4 Introduction

    • Congratulations on Completing Digital Customer Analytics

    Instructors

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