Customer-Centric IT Strategy
Master the principles and methodologies for developing customer-centric IT strategies for dealing with issues of IT projects.
Beginner
Online
4 Weeks
1,699 INR Quick Facts
| Medium Of Instructions | Mode Of Learning | Mode Of Delivery |
|---|---|---|
| English | Self Study | Video and Text Based |
Course Overview
More now than ever, businesses are spending a lot of money on information technology. Huge numbers of people depend on these investments for their everyday job, however, industry surveys frequently show that more than half of IT initiatives collapse. It is feasible to perform better and to do so continuously. The University of Virginia created the Customer-Centric IT Strategy certification course, and it is instructed by Alex Cowan, a certified faculty member and batten fellow, which is made available through Coursera.
Customer-Centric IT Strategy online course focuses on taking students through the key issues in corporate IT and teaches about the methods and approaches to deal with them through the systematic application of design thinking principles. By the completion of the Customer-Centric IT Strategy online classes, students will be able to rapid prototyping advantageous processes for deployment within their IT infrastructure and utilize the business model canvas to focus on their business strategies and encourage buy-in among stakeholders.
The Highlights
- Shareable certificate of completion
- Self-paced course
- 100% online content
- Flexible deadlines
Programme Offerings
- English video lectures with multiple subtitles
- 100% online content
- Learning resources. Graded assignments
- Graded Quizzes
- Accessible on mobile devices.
Courses and Certificate Fees
| Certificate Availability | Certificate Providing Authority |
|---|---|
| yes | Coursera |
Customer-Centric IT Strategy Fee Details
Description | Total Fee in INR |
1 month | Rs. 1,699 |
3 month | Rs. 3,499 |
6 month | Rs. 5,199 |
What you will learn
After completing the Customer-Centric IT Strategy online certification, students will gather a thorough understanding of the functionalities of IT strategies and customer-centric IT strategies. Students will explore the foundations of agile in developing IT strategies and learn about the issues related to IT projects. Students will learn how to use Google Docs to create a dynamic business model canvas and will explore the validation criteria. Along with these topics, students will study process design, process inventory, and process prototyping.
Who it is for
The Syllabus
Videos
- Course Intro
- A Few Agile Things
- The Problem with IT Projects
- The 20-Minute Strategy Brief
- IT Strategy Brief: Value Definition
- IT Strategy Brief: The Customer Journey
- IT Strategy Brief: Key Activities
- Demo: Business Model Canvas Template
- Demo: Using Google Docs for Your Business Model Canvas
- Drafting a Process Inventory from Key Activities
Reading
- Course Overview & Requirements
Practice Exercise
- Week 1 Quiz on Customer-Centric Strategy
Videos
- Prototyping with Process
- An Example of Prototyping with Process
- Demo: Sketching a Process Design
- Validation Criteria: 0, 30, 90 Days
- Skit: Process Design
- Skit: Validation Criteria
- Course Summary
Practice Exercise
- Week 2 Quiz on Prototyping IT Solutions