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    Quick Facts

    Medium Of InstructionsMode Of LearningMode Of Delivery
    EnglishSelf StudyVideo and Text Based

    Courses and Certificate Fees

    Fees InformationsCertificate AvailabilityCertificate Providing Authority
    INR 20905yesDartmouth College, Hanover

    The Syllabus

    • Customers are omnichannel
    • The conversion funnel
    • Retailer’s value proposition
    • Interacting with customers
    • Omni-channel Data

    • Designing a distribution network
    • Increasing delivery speed
    • The importance of information
    • The importance of ownership structure

    • Information-fulfillment matrix. Traditional vs hybrid models
    • From offline to online information
    • From online to offline information
    • Towards omnichannel fulfillment
    • Engaging customers in an omnichannel world

    • Enabling an Omnichannel Strategy
    • Labor Strategy
    • Labor Allocation
    • Measuring Performance
    • Omnichannel is Here To Stay

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