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Quick Facts
| Medium Of Instructions | Mode Of Learning | Mode Of Delivery |
|---|---|---|
| English | Self Study | Video and Text Based |
Courses and Certificate Fees
| Fees Informations | Certificate Availability | Certificate Providing Authority |
|---|---|---|
| INR 20728 | yes | Dartmouth College, Hanover |
The Syllabus
- Customers are omnichannel
- The conversion funnel
- Retailer’s value proposition
- Interacting with customers
- Omni-channel Data
- Designing a distribution network
- Increasing delivery speed
- The importance of information
- The importance of ownership structure
- Information-fulfillment matrix. Traditional vs hybrid models
- From offline to online information
- From online to offline information
- Towards omnichannel fulfillment
- Engaging customers in an omnichannel world
- Enabling an Omnichannel Strategy
- Labor Strategy
- Labor Allocation
- Measuring Performance
- Omnichannel is Here To Stay
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