8 Courses and Certifications

Free Customer Relationship Management Courses & Certifications

Career Category
Specialization
Job Role
Skills
Culture of Services Paradox of Customer Relations

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Certificate

Culture of Services Paradox of Customer Relations

The Culture of Services: Paradox of Customer Relations course by edX is a service-based programme which makes the candidates involve more in services towards society. Service to people is service to God. This  Culture of Services: Paradox of Customer Relations training course offers the candidates a new perspective towards the customer service that includes hospitality towards customers and their satisfaction. These two factors are important which any candidate can learn through this programme. 

Culture of Services: Paradox of Customer Relations certification course will make the candidate understand customer service and the importance of quality of service through videos taken in real service organisations such as restaurants, hotels. The certificate given is signed by the instructor and carries the institution logo. Candidates can also share their certificate. They can also add it to their resume or LinkedIn profiles to catch job opportunities. Candidates with these certificates can also go ahead in their careers. 

Learners can attend the Culture of Services: Paradox of Customer Relations training course anytime as it is a self-paced programme. Scholarships and financial aids are also provided to the economically weak students in order to support their willingness to learn something new.

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8 Weeks
Beginner
Free
Skills Covered:
Hospitality skills
Customer Relationship Management

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Certificate

Customer Relationship Management

Swayam's Customer Relationship Management certification is a postgraduate-level course that falls under the category of management studies. It is a three-credit course and will be instructed by Shainesh G. The programme focuses on explaining how CRM helps businesses to implement strategic practices and technologies to gain and retain customers.

Candidates will gain a strong base of CRM concepts and know-how to turn short-term customers into a long-term relationship. The online Customer Relationship Management training covers topics such as customer retention, centricity, lifetime value, value management, and customer engagement. Understand the best practices required for customer relationship management and apply them in real-life situations to build a robust relationship with the customers.

Experts from the industry craft and update the Customer Relationship Management programme. The course study material has been verified by the national coordinator of management studies, Indian Institute of Management, Bangalore (IIMB). Swayam also allows the transfer of credits for the course, provided that the candidate's university or college accepts the same.

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6 Weeks
Free
Skills Covered:
Customer service

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Certificate

Transform Your CRM With Sap C/4hana Movement

To help the course takers realize the contemporary relevance of SAP C/4HANA in organisations, Transform Your CRM with SAP C/4HANA Movement certification, a comprehensive training program that has everything in terms of theoretical knowledge and practical exposure that a learner will need to move his on-premise SAP Customer Relationship Management (SAP CRM) application SAP Commerce solutions and SAP Marketing to the cloud.

This course can be pursued from anywhere in the world, free of cost and according to one's schedule since it is self-paced. It is delivered by an eminent faculty from openSAP. Subtitles have been provided for people who have dialect problems. It also offers the option of reactivation for candidates who wish to access the graded assignments and take the final assignments. 

Learners can get their doubts addressed in the discussion forum and indulge in knowledge sharing therein. Self-tests allow candidates to check their progress and ensure they derive the most from each week. It is a highly relevant and holistic training program for its target audience.

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4 Weeks
Free
Skills Covered:
Software management
Certificate in Customer Services

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Certificate

Certificate in Customer Services

200 Hours
Free
Customer Centricity - Odia

Offered by

Certificate

Customer Centricity (Odia)

This Customer Centricity (Odia) course offers a comprehensive journey into customer service and operations, covering customer segmentation, understanding and managing different customer types, building strong customer relationships, and promoting a customer-centric mindset. The participants will learn to differentiate customer types, foster a customer-focused culture within the organisation, and ensure that employees adopt this perspective. The participants will become proficient in coordinating effectively, understanding and fulfilling customer needs, receiving feedback constructively and utilizing CRM tools to their advantage. This Customer Centricity (Odia) course will also train them to efficiently operate POS (Point of Sale) devices during sales transactions. Overall, it equips participants to deliver exceptional customer experiences and achieve customer-centric excellence.

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6 Hours
Free
Enquire
Skills Covered:
Communication skills Problem Solving Ability Customer service
Customer Centricity - Advanced

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Certificate

Customer Centricity - Advanced

The Customer Centricity - Advanced is a specialized course designed to expand professionals’ knowledge of the customer lifecycle and enhance their ability to drive customer-focused strategies. This Customer Centricity - Advanced course places strong emphasis on creating value through in-depth customer profile analysis and offers a comparative understanding of transactional versus relationship approaches to customer engagement. The participants will learn to identify key product features that align with customer needs, go beyond meeting expectations to deliver exceptional service, and turn customer complaints into opportunities for improvement and loyalty-building. This Customer Centricity - Advanced course equips participants with the skills necessary for effective CRM (Customer Relationship Management) planning and implementation, ultimately aiming to boost long-term customer satisfaction and retention.

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6 Hours
Free
Skills Covered:
Communication skills Problem Solving Ability Customer service
Customer Centricity - Marathi

Offered by

Certificate

Customer Centricity (Marathi)

The Customer Centricity (Marathi) offers an in-depth exploration of customer service and engagement, designed to develop a strong foundation in creating exceptional customer experiences. The participants will understand the customer segmentation and identify different types of customers, enabling participants to tailor their approach based on specific customer needs and behaviours. The participants will learn how to promote this perspective among staff and apply it consistently in various service settings. This Customer Centricity (Marathi) course also focuses on practical skills such as effective communication, problem solving and the use of CRM tools to enhance service delivery. The participants will gain hands-on experience in operating Point-of-Sale (POS) systems during sales interactions. This Customer Centricity (Marathi) course prepares participants to not only meet but exceed customer expectations, positioning them to drive customer loyalty and organizational success through service excellence.

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6 Hours
Free
Skills Covered:
Communication skills Problem Solving Ability Customer service
Customer Centricity

Offered by

Certificate

Customer Centricity

This Customer Centricity course dives deep into the world of customer service and engagement, offering a holistic exploration of key elements. The participants will gain a strong understanding of how to segment their customer base and effectively interact with various customer personalities. A significant focus will be placed on cultivating enduring customer relationships and embedding a customer-first philosophy throughout an organisation, ensuring every employee champions this view. The participants will develop practical skills in building rapport, truly understanding and meeting customer needs and skillfully addressing any issues that may arise.

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6 Hours
Free
Skills Covered:
Communication skills Problem Solving Ability Customer service

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