15 Courses and Certifications

Online Service Management Courses & Certifications

To provide quality services to your customers and manage the customer relationship is called service management. Services offered to the customers, communication with customers, and management of all these services come under service management. Many businesses use service management as a tool to provide products and services that meet customer needs and goals. Candidates will study marketing skills, organisational behaviour, marketing management, and consumer behaviour in these courses. Service management courses provide foundational to advance topics irrespective of your educational background.

What is Service Management Courses

Before going forward, let us understand the meaning of service first. A service is a product or part of the product which provides value to the customer and in return customer pay for that. Service management is the capability of an organisation or business to provide value to customers in the form of services. Service management training courses are generally MBA programmes of 2 years and provide strategies and knowledge for the advancement of the services in any organisation. For further study, students can opt for a doctorate for research in service management. 

Who can Pursue Service Management Courses?

Service management online courses are available to a wide range of audiences. For enrolling in the MBA programme of service management, students from any bachelor's background can apply. It is open to students, working professionals, career switchers, and individuals who want career advancement. There are many online courses as well which provide flexibility to the students and working professionals, to learn at their own pace. 

Eligibility Criteria of Service Management Courses

Eligibility criteria for enrolment in service management courses vary from institution to institution. Some institutions conduct entrance tests, some direct interviews, and some even ask for work experience. But there is some common eligibility that you will find in the admissions process of most of the colleges.

Undergraduate Level (UG):

  • Candidates should have passed 10+2 or equivalent from any recognized board.
  • He/She should have a minimum of 60% marks in their 10+2. Note that the minimum percentage can change according to the college requirement.

Postgraduate level (PG):

  • Candidates should have a bachelor's degree in any discipline from a recognized university. 
  • Candidates should possess a minimum of 50% marks in their degree if he or she is from the general category. For reserved category candidates a minimum of 45% is required.
  • He/She should have to pass the admission test to get admission to the college.

Skills Required for Service Management Courses

Service management certificate courses are designed for individuals with no prior experience in this domain. Therefore, the course curriculum focus on the basics of management first and then on the advanced management topics. However, there are some skills that are not required but would be beneficial for the candidates.

  • Product knowledge skills
  • Technical skills
  • Problem-solving skills
  • Customer service skills
  • Leadership skills
  • Knowledge of industry delivery standards
  • Business analysis skills

What You Will Learn in Service Management Courses

This section of the article will provide you with topics that you can expect to learn after the completion of these courses. You will learn about the service value chain, service value system, four-dimensional model, and more. The curriculum for these courses can vary from provider to provider. But here are some key topics, you can expect to learn.

  • Quality Management
  • Business Policy
  • Performance Management
  • International Business Management
  • Marketing Management 
  • Financial Management  
  • Organizational Behaviour   
  • Business Skills Development  
  • Managerial Economics

Popular Service Management Courses by Top Providers

Generally service management courses are provided by many B-schools via MBA but there are other online providers as well who offer free service management courses. These online providers often collaborate with different business schools and offer their courses on their platforms. It provides flexibility to the students as these courses can be accessed from anywhere with only the help of the Internet. Below are some of the prominent online providers that offer service management courses.

Career Opportunities After Service Management Courses

Many business organisations seek individuals with expertise in service management to engage more consumers. Individuals with good knowledge can easily find a job in private or government organisations. There are several job roles provided below that are highly in demand.

Salary Trends in Service Management Courses

After completing service management classes, candidates can expect a good amount of salary because of its high demand in the industry. The point to note here is that the salary of individuals depends upon experience and job roles. Below is the table containing job roles and their respective average annual salary.

Job Profile

Average Salary Per Annum

Sales Manager

Rs. 5,83,956 (Approx.)

Production Manager

Rs. 7,34,509 (Approx.)

Marketing Manager

Rs. 7,03,192 (Approx.)

Management Accountant

Rs. 4,87,213 (Approx.)

Business Development Manager

Rs. 6,27, 369 (Approx.)

*Source: Payscale

Scope of Service Management Courses

MBA in service management is not as popular course as others because many aspirants do not even have knowledge about this course. But this is a course that can offer candidates good career prospects. Many big companies focus on delivering the best service to their client and they continuously look for experts in service management to provide better services. Individuals with experience in service management often provide their services in market analysis, supply and chain management, logistics management, and relationship development. 

Resource Links for Online MBA

Top Recruiters in Service Management Courses

There are many global companies that recruit individuals with knowledge of service management courses. If you are pursuing your MBA in service management from a good B-school then it is a high chance that you will get placed in these top companies from the college itself. However, these companies continuously look for talent and also recruit candidates from off-campus through various placement drives. They also welcome individuals with experience in service management and offer various good job roles. Here are some of the notable companies that recruit graduates of service management courses.

  • Amazon  
  • Marriott Hotels  
  • IndiGo Airlines    
  • Jet Airways   
  • Seed InfoTech  
  • Genpact   
  • Le-Meridian   
  • J P Morgan  
  • Deloitte

FAQ's 

1. What is service management?

Ans: It refers to the practice of designing, delivering, managing, and improving services that meet the needs of customers and the organization. 

2. What are the benefits of taking service management courses?

Ans: Some benefits include gaining a comprehensive understanding of service management frameworks improving problem-solving skills, enhancing customer satisfaction, and boosting career prospects in service-focused industries.

3. Are there any prerequisites for enrolling in service management courses?

Ans: Prerequisites vary depending on the course and its complexity. Introductory courses might not have prerequisites, while more advanced courses could require a prior degree or experience in management or related fields.

4. Are service management courses online?

Ans: Yes, many service management courses are available online, offering flexibility for learners to study at their own pace.

5. Can I get certified in service management?

Ans: Yes, many service management courses offer certification options. These certifications can enhance your credibility and career prospects.

Career Category
Specialization
Job Role
Skills

Pricing

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To
Achieving Service Excellence

Offered by

Certificate

Achieving Service Excellence

The Indian Institute of Management, Tiruchirappalli (IIMT), has curated the Achieving Service Excellence course to enhance middle managers’ professional management capabilities, allowing them to achieve service excellence. 

This 8-weeks programme is delivered via an online direct-to-device model. The curriculum includes videos, take-home exercises, lectures, online simulation games, and case studies to provide an immersive learning journey. Plus, the Achieving Service Excellence training also includes expert case studies from Ivy League and Harvard publications. 

The Achieving Service Excellence certification syllabus comprises relevant and diverse topics, including service operations, services marketing, systems design, service supply chains, and customer relationship management. The blended delivery model, integrating theoretical and practical studying, will help you grasp the concepts quickly and apply them in real-time after completing this course.

What’s more, IIM Trichy's renowned faculty members teach this course. You’ll participate in 90-minute sessions twice per week. Approximately one-third of the Achieving Service Excellence programme content will include simulation games to foster critical thinking and quick learning. Upon completing the training, you will get the certificate too.

...Read More
8 Weeks
30,000
Skills Covered:
Managerial skill

Offered by

Bocconi University, Milan via Coursera
Certificate

Arts and Heritage Management

The Arts and Heritage Management Training Course is a 100% online course that deals with the important aspects of art and cultural institutions. The course offered on the Coursera platform will discuss the different aspects of the job role of the art manager.

The Arts and Heritage Management Course Certification Course focuses on the skills and techniques required for professionals and managers in running art and cultural institutions. The course is divided into six sections where the first five sections discuss various themes and representations involved in the management of cultural institutions.

Through the Arts and Heritage Management Live Course, learners will get access to informative video lectures and reading materials that will help in gaining in-depth knowledge of art and heritage management. After the successful completion of the course by qualifying different modes of assessment, learners will get a valid shareable certificate.

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6 Weeks
Free
Skills Covered:
Cultural sensitivity
Services Marketing A Practical Approach

Offered by

Certificate

Services Marketing: A Practical Approach

The Services Marketing: A Practical Approach course is a four-week-long online programme that teaches a blend of services marketing and marketing management concepts. You will study the basics of services marketing from a practical viewpoint. This course emphasises the fulfilment of customers’ needs, which is central to running a thriving business.

The Services Marketing: A Practical Approach programme by Swayam is designed by the Indian Institute of Technology (IIT), Kharagpur. The course aims to deliver extensive knowledge through exclusive video lectures, case studies and assignments. The curriculum is divided into 20 modules. With the help of this course, you will become proficient in services marketing concepts enabling you to manage a service business better or set up a new one.

The Services Marketing: A Practical Approach certification course is a Faculty Development Programme (FDP) approved by the AICTE. You can also participate and interact with fellow learners and faculty via the discussion forum.

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4 Weeks
Free
Skills Covered:
Marketing skills

Offered by

Keio University, Minato via Futurelearn
Certificate

Methodologies for Service Design

The Methodologies for Service Design online course is developed by the first modern institute of higher learning, Keio University, and is offered by the online educational platform FutureLearn. The online programme is scheduled for a period of four weeks with two hours weekly sessions. The course is a study about exploring the field of service design and figuring out its scope in our day-to-day experiences. 

 The course module introduces the learners to aspects of service design and its application of techniques and strategies for business development and overcoming the entrepreneurial risks in the industrial world. The significance of being unique and coming up with innovative solutions for business is understood through this course.

The course instructor for this training programme is Senior Assistant Professor Chihiro Sato from Keio University Graduate School of Media Design in Japan. Methodologies for Service Design being a multidisciplinary domain, the candidates are given the opportunity to collectively analyse the ideas from the field of IT, accounting, marketing, and philosophy. Thereby the course helps the learners strengthen their business enterprises by knowing the target markets.

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4 Weeks
Beginner
Free
Skills Covered:
Designing skills Innovative Marketing skills Accounting proficiency Servicing skills Business Management Knowledge of IT industry
Togaf 9 Training Course Level 1 and Level 2

Offered by

Offered by

Certificate

Balancing Demand & Productive Capacity in Service Operations

Balancing demand and productive capacity assists service organizations in gaining a competitive advantage over others in the market. If there is something that causes a consumer to switch to a rival, it is poor and slow assistance, possessing to wait in line, and being disappointed at not being treated. Management Study Guide created the Balancing Demand & Productive Capacity in Service Operations online certification, which is presented by Udemy.

Balancing Demand & Productive Capacity in Service Operations online course is intended for candidates who want to learn the concepts of productive capacity and demand balance in service operations to integrate the demand management and productive capacity planning systems. Balancing Demand & Productive Capacity in Service Operations online classes also cover subjects such as demand variation, demand pattern, queue system, waiting-line management, and much more.

...Read More
1,699
Skills Covered:
Business Management

Offered by

Certificate

Product and Service Management

3,499
Certificate

Service Desk Manager Training

September 29 - October,14 2023
Certificate

Service Desk Analyst Training

October 20 - November,04 2023
Certificate

ServiceNow Training In Bangalore

September 08 - September,23 2023
11,250
Certificate

ServiceNow Training in Hyderabad

September 29 - October,14 2023
11,250

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