Question : Which of the following is an example of relationship marketing?
Option 1: Offering discounts to new customers
Option 2: Providing personalized customer service
Option 3: Implementing a one-time promotional campaign
Option 4: Conducting market research surveys
Correct Answer: Providing personalized customer service
Solution : The correct answer is (b) Providing personalized customer service.
Relationship marketing focuses on building and maintaining long-term relationships with customers, emphasizing customer satisfaction, loyalty, and retention. It aims to create strong and meaningful connections with customers by delivering personalized experiences, understanding their needs, and fostering trust and loyalty.
Providing personalized customer service is an example of relationship marketing. By offering tailored support, addressing individual customer needs, and providing exceptional service, companies can establish a rapport and build lasting relationships with their customers. Personalized customer service includes aspects such as proactive communication, attentive listening, prompt problem resolution, and going the extra mile to exceed customer expectations.
