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Question : Case Study 4:

PQR Services is a consulting firm that provides various professional services. The company's management wants to implement effective control measures to enhance its service quality and client satisfaction.

Question:

Why is controlling important for PQR Services?

 

Option 1: To reduce customer feedback.

Option 2: To enhance service quality.

Option 3: To increase employee turnover.

Option 4: To eliminate planning efforts.

Team Careers360 12th Jan, 2024

Correct Answer: To enhance service quality.


Solution : The correct answer is (b) To enhance service quality.

Controlling is important for PQR Services to enhance its service quality. Controlling involves monitoring and regulating the organization's processes, activities, and outcomes to ensure they align with established standards and objectives. By implementing

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Question : Statement 1: The management principles used in a manufacturing company may not apply to a service-based organization.

Statement 2: The management principles used in a manufacturing company are applicable to all types of organizations.

Option 1: Both statements are true
 

Option 2: Both are incorrect
 

Option 3: Statement 1 is true, and Statement 2 is false.

 

Option 4: Statement 1 is false, and Statement 2 is true.

Team Careers360 14th Jan, 2024

Correct Answer: Statement 1 is true, and Statement 2 is false.

 


Solution : The correct answer is (c) Statement 1 is true, and Statement 2 is false.

Statement 1 is true because the management principles used in a manufacturing company may not directly apply to a service-based organization. Manufacturing and

6 Views

Question : Which of the following is a technique of scientific management?

 

Option 1: Differential piece-rate system

Option 2: Job rotation

Option 3: Participative decision-making

Option 4: Work-life balance programs

Team Careers360 15th Jan, 2024

Correct Answer: Differential piece-rate system


Solution : The correct answer is (a) Differential piece-rate system.

Scientific management, developed by Frederick Winslow Taylor, involves the application of scientific methods and techniques to improve efficiency and productivity in organizations. The differential piece-rate system is one such technique used in scientific management. It

52 Views

Question : Which level of management is responsible for the day-to-day operations and supervising employees?

Option 1: Top-level management
  

Option 2: Middle-level management
    

Option 3: Lower-level management

 

Option 4: Operational management

Team Careers360 8th Jan, 2024

Correct Answer: Lower-level management

 


Solution : The correct answer is (c) Lower-level management

Lower-level management, also known as first-line management or supervisory management, is responsible for overseeing the day-to-day operations of specific departments, teams, or units within the organization. They are directly involved in supervising employees, providing guidance, assigning tasks,

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Question : Which feature of stock exchange is highlighted in the given statement?
Statement: All the transactions taking place in the stock exchange are done as per the prescribed procedure under the guidance of the Management committee.

Option 1: Organised market

Option 2: Dealings in securities issued by various concerns.

Option 3: Dealing only through authorised members.

Option 4: Necessary to obey the rules and bye-laws.

 

Team Careers360 24th Jan, 2024

Correct Answer: Organised market


Solution : Stock exchange is an organised market. Every stock exchange has a Management committee which has all the rights related to management and control of exchange. All the transactions taking place in the stock exchange are done as per the prescribed procedure under the guidance

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Question : The application of principals of management is depended upon the prevailing situation at a particular point of time. Which nature of principles of management is being highlighted in the given statement?

Option 1: Cause and effect relationship

Option 2: Flexible

Option 3: Contingent

Option 4: General guidelines

 

Team Careers360 23rd Jan, 2024

Correct Answer: Contingent


Solution : Management principles are not absolute or state in nature. They cannot be applied blindly in all situations. They have to be applied keeping in view the prevailing situation.

Hence, option C is correct.

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