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Question : Case Study 16:

LMN Services is a service-based organization. The management team wants to implement control measures to improve employee performance and customer satisfaction.

Question:

How can LMN Services benefit from an effective control system?

 

Option 1: By reducing customer feedback.

Option 2: By increasing employee turnover.

Option 3: By optimizing service delivery.

Option 4: By decreasing external communication.

Team Careers360 9th Jan, 2024

Correct Answer: By optimizing service delivery.


Solution : The correct answer is (c) By optimizing service delivery.

An effective control system helps monitor and improve the quality of service provided by the organization. This, in turn, can lead to enhanced service delivery, which is likely to improve customer satisfaction and

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Question : Management is a force that cannot be seen but whose presence can be felt in the way an organisation functions. 

Option 1: Dynamic

Option 2: Pervasive

Option 3: Intangible

Option 4: Goal-oriented

 

Team Careers360 25th Jan, 2024

Correct Answer: Intangible


Solution : Management is an intangible force that cannot be seen, but its presence can be felt in the way the organisation functions. However, it's presence can be felt when targets are achieved, employees are happy, and there is orderliness and coordination in the work.

Hence, Option

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Question : Case Study:

ABC Pharmaceuticals believes in providing opportunities for skill development and growth for its employees. Which principle of scientific management is being exemplified here?

 

Option 1: Cooperation, not individualism

Option 2: Development of each person to their greatest efficiency

Option 3: Harmony, not discord

Option 4: Science, not the rule of thumb

Team Careers360 21st Jan, 2024

Correct Answer: Development of each person to their greatest efficiency


Solution : The correct answer is (b) Development of each person to their greatest efficiency

Development of each person to their greatest efficiency emphasizes enhancing employee skills and capabilities to help them reach their maximum potential and efficiency. Providing opportunities

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Question : Case Study:

ABC Manufacturing believes in providing training and skill development opportunities to its employees. Which principle of scientific management is being exemplified here?

Option 1: Harmony, not discord

Option 2: Cooperation, not individualism

Option 3: Development of each person to their greatest efficiency

Option 4: Science, not the rule of thumb

Team Careers360 12th Jan, 2024

Correct Answer: Development of each person to their greatest efficiency


Solution : The correct answer is (c) Development of each person to their greatest efficiency

Development of each person to their greatest efficiency: This principle emphasizes enhancing employee skills and capabilities to help them reach their maximum potential and efficiency.

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