i have forgot my user id and password what i can do?

Hello Aspirant,

To find your username and reset your password:

• Go to the Forgot Password or Username page.
• Enter your account email address, but leave the username box blank!
• Click Continue.
• Check your email inbox—you'll get an email with a list of any usernames associated with your account email address.
• Click on a username in the email. This will take you to the Forgot Password page with your selected username ready to go. Make sure to leave the email box blank!
• Click Continue.
• Check your email inbox for the password reset email.

An additional security measure can be put into place using a two-step verification process via a mobile phone. This will send a text message to the user’s mobile phone containing a PIN code. This code is needed to reset the password.

If you are using the two-step mobile phone verification process:

• Enter your User ID.
• Enter your Password twice.
• Select the Phone Number to be sent the verification code and click Continue. Only a partial phone number is shown in the list
• Enter the 4-digit PIN that was sent to your phone and click Save. You will now be logged in with your new password.

Hope this answers your query. Feel free to ask more questions.

Have a good day!!