Question : Which of the following is an example of a well-defined goal?
Option 1: "Increase sales"
Option 2: "Improve customer satisfaction"
Option 3: "Enhance employee productivity"
Option 4: "Expand market share"
Correct Answer: "Expand market share"
Solution : The correct answer is (d). "Expand market share"
A well-defined goal should be specific, measurable, achievable, relevant, and time-bound (SMART). It should provide clarity on what is to be achieved, by when, and with what level of success.
"Expand market share" meets these criteria by specifying a clear objective of increasing the organization's market share. It is specific in terms of the desired outcome, measurable as market share can be quantified, achievable depending on the organization's resources and competitive landscape, relevant to business growth and success, and can have a time-bound aspect (e.g., within a specific timeframe or in comparison to a baseline).




