WITH over 300 big companies, and a presence in almost all cities, the BPO sector, today, employs more than a million individuals, with a large posse of frontline staff (known as agents) along with a team of managerial staff.
The Careers360 team combed the industry to cover all aspects - what BPOs do, what is a KPO, the recruitment procedure, salaries, training, India's top 25 BPO companies, the downside of the industry and more. Read on and get savvy...
| Explore the BPO landscape A snapshot of the sector, career progression for graduates and top 25 BPOs. Read More... | Meet Raman Roy, Father of the BPO industry ”Customer servicing jobs don’t come to India” Read More... |
| The basics: Entry-level jobs, salaries, more Get savvy with BPO lingo and the variety of jobs! Read More... | 30 nights @ the call centre It’s not all a bed of rose, say some. Real-life accounts. Read More... |
| Recruitment procedure Eligibility, written test and training period. Read More... | "BPOs, not first industry that works at night!" Piyush Mehta Senior Vice President, HR, Genpact answers all queries. Read more... |
| The walk-in interview! Careers360 correspondent Shiphony chronicles her experience. Plus top five interview errors. Read More... | KPO, cross between a BPO and consulting firm Dr. Alok Aggarwal, Chairman & Co-founder of Evalueserve, explains. Read More... |
Training, an important aspect New recruits undergo rigourous grooming for the job. We took some classes, too! Read More... | Domestic BPOs:India 2 India (or I2I) operations are on the rise. Read More... |
| Listing: A guide to India's top BPOs Check out the location, staff strength, recruitment procedure, salaries. Read more... | Rural youths join the gang Murali Vullaganti, CEO-Rural Shores talks about rurual BPOs. Read More... |
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