WITH over 300 big companies, and a presence in almost all cities, the BPO sector, today, employs more than a million individuals, with a large posse of frontline staff (known as agents) along with a team of managerial staff.

The Careers360 team combed the industry to cover all aspects - what BPOs do, what is a KPO, the recruitment procedure, salaries, training, India's top 25 BPO companies, the downside of the industry and more. Read on and get savvy...

Explore the BPO landscape A snapshot of the sector, career progression for graduates and top 25 BPOs. Read More...	Meet Raman Roy, Father of the BPO industry ”Customer servicing jobs don’t come to India” Read More...
The basics: Entry-level jobs, salaries, more Get savvy with BPO lingo and the variety of jobs! Read More...	30 nights @ the call centre It’s not all a bed of rose, say some. Real-life accounts. Read More...
Recruitment procedure Eligibility, written test and training period. Read More...	"BPOs, not first industry that works at night!" Piyush Mehta Senior Vice President, HR, Genpact answers all queries. Read more...
The walk-in interview! Careers360 correspondent Shiphony chronicles her experience. Plus top five interview errors. Read More...	KPO, cross between a BPO and consulting firm Dr. Alok Aggarwal, Chairman & Co-founder of Evalueserve, explains. Read More...
Training, an important aspect New recruits undergo rigourous grooming for the job. We took some classes, too! Read More...	Domestic BPOs:India 2 India (or I2I) operations are on the rise. Read More...
Listing: A guide to India's top BPOs Check out the location, staff strength, recruitment procedure, salaries. Read more...	Rural youths join the gang Murali Vullaganti, CEO-Rural Shores talks about rurual BPOs. Read More...