Diploma in Cabin Crew Services and Hospitality Management Course, Admission, Syllabus, Colleges, Salary
What is Diploma in Cabin Crew Services and Hospitality Management?
Diploma in Cabin Crew Services and Hospitality Management is a six months to one year course which focuses on training students in regards to management of customers in the airline, tourism and hospitality industry. Students who enroll in this diploma course are given practical training on how to attend and deal with customers in order to gain the skills and knowledge required for this job profile. By graduating with Diploma in Cabin Crew Services and Hospitality Management, the students will be introduced to various job profiles such as cabin crew members, airline customer service, hospitality industry, tourism and more. The Diploma in Cabin Crew Services and Hospitality Management course helps students learn, maintain, and certify flight instrument worthiness. This course focuses on developing talented aviators qualified in emerging technology and expertise in business management. Students in this course study structured technologies according to Aviation Industry requirements.
Also Read: Hospitality Management Course
Why is there a need for a Diploma in Cabin Crew Services and Hospitality Management?
Globalization has hit its peak in the current times and the world really has become a small and connected place. Tourism is currently reigning as one of the hottest industries and people often indulge themselves in travelling to various destinations. While travelling, people use various means of transport and accommodation and to make your journey even more comfortable are a special group of people who ensure that all of your needs are met to let you leave as a happy customer. These sets of people are often trained for it through Diploma in Cabin Crew Services and Hospitality Management.
Diploma in Cabin Crew Services and Hospitality Management covers the following areas:
Training in customer service.
Ensuring the students learn more about performing safety and service duties for the travelers
To help the students attain excellent standards of friendly service.
Responsibilities in Cabin Crew Services and Hospitality Management
To be professional, punctual and courteous at all times.
Indulge in customer service to make sure the customers are satisfied.
Serving meals and refreshments to the customers.
Deal with any problems of the customers in a hospitable manner
To update customers regarding any information about their travel or stay.
Cabin Crew Services and Hospitality Management
Six months to One year
Should have qualified 10+2th examination from a recognized board and be proficient in English or Hindi
INR 1 lakh to INR. 1.6 lakh
Some Institutes offering diploma
Jobs after the course
Expected starting salary
INR 2 lakhs per annum
Also Read: Hotel Management Course
Diploma in Cabin Crew Services and Hospitality Management Eligibility
There are certain eligibility criteria that the students will have to meet for admissions into Diploma in Cabin Crew Services and Hospitality Management. No specialized eligibility will be required related to the diploma but the students should fulfil some general criteria. If the students are not eligible, then they will not be able to participate in the admission process. The listed criteria is general and may vary as per the institute that the student is applying for:
Students should have qualified 10+2 (or equivalent) examinations with at least 50% aggregate marks.
English as a subject should have been studied by the students in 10+2.
There may be a height requirement eligibility in some institutes.
Some of the institutes might ask to fulfil the age and other medical standards as well.
Age Limit: The normal age limit for the program is 17 to 25 years.
Minimum height required for admission is 157 cm (for females) and 170 cm (for males). The requirement can vary from college to college.
Candidate must have good physical health.
Diploma in Cabin Crew Services and Hospitality Management Skills Required
Students should have the following skill sets to do well in Cabin Crew Services and Hospitality Management:
Excellent communication skills
Superb communication skills
Exemplary customer service
Faith in working with a diversity of people Strong teamwork skills, when you deal with different teams on a regular basis
Compassion and supporting your colleagues
Discretion when discussing VIPs or royalties
Competence in coping with tough circumstances and the ability to remain calm under pressure and in emergencies
A gift of tact and diplomacy but also assertiveness where appropriate
Sales and marketing skills
Flexibility at unsocial working hours on any day of the year
The ability to work quickly and effectively, even with short timescales
Numbering skills for cash handling.
Diploma in Cabin Crew Services and Hospitality Management Subject List
Under Diploma in Cabin Crew Services and Hospitality Management Subject List, the students will have to study various subjects. This will allow the students to be experienced with the field of Cabin Crew Services and Hospitality Management. The syllabus listed below are the general topics and may vary from institute to institute.
Syllabus of Diploma in Cabin Crew Services and Hospitality Management
Airline Operations Laboratory
Fundamentals of Front Office
Fundamentals of Front Office - Laboratory
Workshop on Online Destination Management-I
Air Travel Industry
Basic Computer Skills
Business Communication Skills-I
Front Office Operations
Front Office Operations - Laboratory
Fundamentals of Food and Beverage Service
Fundamentals of Food and Beverage Service - Laboratory
Tourism Destinations - II
Workshop on Online Destination Management - II
Diploma in Cabin Crew Services and Hospitality Management Admission
Admission procedure for the Diploma can vary from institution to institution. To be admitted to government-based colleges and university students must attend colleges-led counseling. To be admitted to private and deemed university , students must undergo the college's entrance exams and personal interviews. Other colleges can directly select students in their 10 + 2 examinations based on the performances .For admissions into Diploma in Cabin Crew Services and Hospitality Management Admission, the students are selected on the basis of their performance in the qualifying exam and also personal interview and group discussion. The method of selection varies as per the institute that the student applies for. Overall, the student will be able to get admissions on the basis of their merit or performance.
Lovely Professional University (LPU)
Lovely Professional University (LPU) offers Diploma in Cabin Crew Services and Hospitality Management Admission to all eligible candidates. For admissions, the candidates will be selected as per their merit in the 10+2 qualifying examination. The other required eligibility criteria will also be checked by the authorities.
Indira Gandhi Institute of Aeronautics (IGIA)
Students can apply for Indira Gandhi Institute of Aeronautics (IGIA) for admissions into Diploma in Cabin Crew Services and Hospitality Management. The admissions will be based on the student’s performance in interview/group discussion. The duration of the course is one year.
Trade Wings Institute of Management
This six months long course of Diploma in Cabin Crew Services and Hospitality Management is offered to those candidates who meet all of their eligibility criteria. An interview will also be conducted by an authorized person to select students for admission.
Diploma in Cabin Crew Services and Hospitality Management Fees
The fee for Diploma in Cabin Crew Services and Hospitality Management Fees will vary as per the institute that the students will be applying for. Since the course is for 6 months to one year, the range of fees will be different. Candidates will have to pay anything from INR 1 lakh to INR. 1.6 lakh for admissions into the diploma course.
Career Options in Diploma in Cabin Crew Services and Hospitality Management
After graduating, the students will be able to apply for any enterprise that requires hospitality and cabin crew services. A wide range of career options will be open for the students after they obtain their diploma and it will be upto them on which field they wish to undertake. The various career options are listed below:
Cabin Crew - In this job profile, the students will have to help passengers during the flight and make the flying experience a pleasant one. Serving refreshments, meals and selling of duty-free items is the main job.
Housekeeping Attendant - Students will have to see that all of the guests in the hotels, motels or lodges are comfortable. Their main job will be to keep the rooms of the customers clean and presentable.
Customer Relation Executive - Communication with the customers will be the main job and the students will have to address their complaints, questions, and comments.
Guest Service Officer - In this job profiled, the students will have to present at the front desk and greet customers. Jobs such as issuing of keys, collecting payments and more has to be done.
Travel Agent - Being a travel agent, they will have to plan the best travel packages for the customers and also book their lodging and transport tickets. Information about the various travel destinations and routes has to be given to the customers.
Manager - The departments where the managers can be divided into lodging, restaurant, finance, casino, cruise and more. They will have to supervise the staff to ensure that all of the operations are going smoothly. The main job profile is to manage budgets, hygiene checks, improving profitability and more.
Executive Assistant- Executive Assistants are responsible for preparing reports by analyzing and gathering information, generating information, and maintaining appointment schedules for the executive. We are also responsible for safeguarding activities, preparing reports, collecting information, contributing team effort and completing the assigned project.
Also Read: Career as Flight Attendant
Expected Salary after Diploma in Cabin Crew Services and Hospitality Management
In the airline industry, the expected salary of flight attendants depends on the company that they are working for. Usually, the starting salary of the flight attendants are between INR 2.5 lakhs to INR 4.5 lakhs per annum. However, international airlines offer a higher package to the attendants. As per the experience gained, the salary package will also rise for the flight attendants.
For career in hospitality management, the salary will differ as per the job profile that the candidate will opt for:
Housekeeping Attendant - INR 2 lakhs per annum
Guest Service Officer - INR 2 lakhs per annum
Lodging Manager - INR 4 lakhs per annum
Travel Agent - INR 2 lakhs per annum
Hospitality Manager - INR 4 lakhs per annum
Customer Relation Executive - INR 3 lakhs per annum
Cruise Director - INR 6 lakhs per annum
Restaurant Manager - INR 6 lakhs per annum
Frequently Asked Question (FAQs) - Diploma in Cabin Crew Services and Hospitality Management Course, Admission, Syllabus, Colleges, Salary
Question: Do I need to attempt any entrance examination for admissions into this diploma?
No. Most institutes do not conduct any entrance examination, however, you may have to give a personal interview or participate in group discussions.
Question: I have just completed my 12th standard qualifying exam. Am I eligible?
Yes. Students who have just completed 12th standard qualifying exam and meet the other required eligibility criteria will be able to apply for admissions.
Question: I want to have a career in airlines as a ground crew member. Is this diploma right for me?
Yes. By completing this diploma, students can also apply for jobs as a ground crew member in the airlines industry.
Question: Do I need to undergo training again after getting a job?
Yes. Most of the recruiters will make it compulsory for the students to undergo a short period of training so that they can get accustomed to the environment.
Question: I am not proficient in English, but I am good with Hindi. Will I be eligible?
Many industries often look for students who are proficient in Hindi, so you will be able to find a good job after completing this diploma.
Question: Who should opt Hospitality and Travel Management Diploma in Aviation?
The applicants who have an interest in aviation, travel management, hospital management and its related areas are suitable for this course.Candidates with significant skills such as problem-solving skills, interpersonal skills, timeliness and communication skills are eligible for this course.
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